Quality Assurance Manager

Quality Assurance ManagerEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.Job DescriptionThe Quality Assurance Manager oversees all quality operations of the Philadelphia business including service centers; providing leadership and mentoring/coaching to staff; participating in short-term and long-term planning and goal setting for the company; facilitating adherence to government regulations; sustaining quality improvement and providing quality policy development; providing sound consultation to laboratories and clients on problems or interpretation of quality/compliance issues; keeping abreast of evolving regulatory and industry quality assurance requirements.Quality Assurance Manager responsibilities include, but are not limited to, the following:Demonstrates and promotes the company visionRegular attendance and punctualityEnsure that the quality policy program is understood, implemented, and maintained at all levels of the organization; identify, prevent, or correct any departures from the quality systemEnsure that corrective action is appropriate; ensure that follow-up requirements are completedEncourage employee participation in process improvement initiativesHandle agency audits, client audits, visits, and phone calls; prepare letters to clients; attendance at some local and national industry meetingsKeep abreast of regulatory climate; assist technical operations with interpretation; advise on adjustment of lab policy as appropriatePerform all functions in support of and in compliance with all state and federal employment regulationsCoach/mentor other members of the quality teamOversee regulatory training program; assist with, and present departmental and corporate training at a frequency to meet regulatory expectations and ensure complianceWork with operations and clients to drive challenging/complex resolutions and/or negotiate appropriate position or compromise; offer compliance optionsIdentify and drive system improvements; diagnose complex issuesConducts all activities in a safe and efficient mannerPerforms other duties as assignedQualificationsThe ideal candidate would possess the following skills and knowledge:Provide leadership and direct management of any Group Leaders (if applicable) and other non-management employees in the departmentExhibit self-confidence and leadershipExpertise in laboratory quality operations and regulatory environmentSound reasoning, decision making and problem-solving skillsGood judgment and flexibility in dealing with othersAbility to coordinate multiple prioritiesCommunicate effectively in written and oral formAbility to manage the work of others and see projects through to completionTranslate government regulations into laboratory policy/processesUtilize planning, organization and work management toolsAbility to manage stress in self and othersDedication to quality, ethics, and customer serviceBasic Minimum Qualifications:Bachelor's degree in Chemistry or BiologyMinimum 3 years of experience with Quality Assurance in the environmental testing or similar industry.Authorization to work in the United States indefinitely without restriction or sponsorshipProfessional working proficiency in English is required, including the ability to read, write, and speak in English.Additional InformationPosition is full-time, Monday-Friday, 8 a.m.-5 p.m., with additional time as needed.Position is located in our Horsham, PA site.As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!