Shift Supervisor - Los Angeles

About the Job A Shift Supervisor serves as an integral member of leadership, spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience, all while upholding stringent cafe standards and driving toward established business objectives. The Shift Supervisor fosters a culture of continuous learning within the cafe, serving as a catalyst for inspiration and motivation among team members. Although operating without direct reports, the Shift Supervisor leverages leadership to orchestrate collaborative efforts and drive collective success. The role focuses on maintaining high standards of safety, cleanliness, quality, and efficiency while engaging the team in ongoing improvement initiatives. Responsibilities Possess comprehensive knowledge of cafe expenditures and actively contribute to sales growth initiatives. Support ongoing operations and continuous improvement within the cafe, taking a proactive role in ensuring the right routines, processes, and tools are in place. Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency. Execute essential operational support duties such as ordering, receiving, and managing inventory. Follow the Leader on Duty process and checklists by deploying staff, overseeing breaks, and ensuring exceptional hospitality. Facilitate the onboarding and training of new team members, ensuring seamless integration. Assume responsibility for cash handling and daily deposits. Promptly address guest concerns within the cafe. Report incidents of illness and injury as per protocol. Provide guidance to team members on new menu offerings and operational procedures. Lead efforts to achieve company-wide sustainability objectives, engaging the team in these initiatives. Consistently prepare and serve beverages and food items to the highest quality standards. Take charge of supervising high-performing team members. Demonstrate exemplary behavior as a role model for the team, consistently setting high standards, continually striving for improvement, and leading with Omotenashi. Foster a culture of curiosity and ongoing learning by participating in tastings, cuppings, and training sessions. Ensure compliance with company standards and safety protocols, fostering continuous improvement through constructive feedback and support. You Are A leader passionate about training and development. Aware of your impact on others and seeking regular feedback for continuous improvement. A strong communicator providing impactful and motivating feedback to improve beverage, food, and hospitality delivery. Always curious, excited about finding new ways to delight guests. Savvy with resources, able to make decisions and solve problems. Dedicated to the team and guests, valuing empathy to guide interactions on and off the job. Passionate about the planet and creating a sustainable future. Eligible to work in the United States and 18 years of age or older. You Have 6 months to 1 year of supervisory experience or similar team leadership. Completed Blue Bottle’s Barista Essentials training and validation program or will complete it within 90 days post‑hire. Existing Food Safety Certification required for the state of employment, or will obtain it within 30 days post‑hire. Basic math and computer skills. A flexible schedule with availability for mornings, evenings, weekends, and holidays. Benefits Comprehensive health, dental, and vision coverage for eligible employees starting on the first day. Best‑in‑class coffee training and continuing education. Free membership to the Specialty Coffee Association of America and discounts on events. 401(k) plan. Paid time off and paid volunteer hours. 50% discount on all products, both online and in‑cafe. Two free drinks during shifts for cafe team members. Flexible spending account and commuter benefits. Employee Assistance Program. Physical Demands Ability to stand and walk for long periods of time. Use of hands to reach, grip, turn, and perform precision work. Ability to squat, bend, twist, and reach for items below waist level or above shoulders. Ability to lift, push/pull, carry, and/or move up to 50 pounds. Ability to climb ladders, stairs, ramps, and uneven surfaces as needed. Ability to smell and taste coffee and food for quality control. Ability to listen and speak with guests to take orders and create experiences. Compensation $21.25 per hour + tips. Equal Opportunity Employer Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on job requirements, business needs, and applicant qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace. We comply with the ADA and provide reasonable accommodations for qualified applicants and employees. We also provide religious accommodations, requestable through the People Partner. We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if it could create conflicts of interest. We consider employment‑qualified applicants with arrest and conviction records. We participate in E‑Verify and provide required federal documentation after an offer has been accepted. #J-18808-Ljbffr Blue Bottle Coffee Inc