Sales Support Associate

Job Description

Job Description

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

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Essential Duties and Responsibilities:

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:

• Respond to client inquiries (sales and  billing)
• Interact with customers via webinar, phone and email
• Assist with inbound and outbound calls
• Be a key point of contact for subscription renewals
• Monitor and track daily, weekly and monthly billing
• Fully understand clients digital journeys, boost conversion, retention and customer delight
• Fully understand and own Mvix billing system:
  • Prepare and send invoices to clients
  • Identify and improve billing gaps
  • Identify and improve churn
• Create estimates / proposals for existing clients who are looking for additional products from us
• Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
• Followup with clients on the status of those proposals
• Assist the sales team, as needed
• Create Orders, Invoices and ensure timely payment from clients
• Generate and maintain reports and analytics

What does it take to be a SSA at Mvix?

• Minimum 2  years of customer-facing experience; preferably in a B2B SaaS environment.
• Proven accounting experience with strong mathematical skills is a PLUS
• Strong customer service and time management skills
• Understanding of basic principles of finance,  accounting and inside sales
• Superb time management and detail orientation
• Proven Client Interaction experience 
• Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions. 
• Support Packages: Learn and  educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. 
• Team player mentality
• Competitive Spirit
• Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications

• Associate’s degree or equivalent
• Experience in accounts receivable (or accounts payable)
• Experience in driving process improvement

Schedule

• Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break  
• Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA.  Remote options are available outside of the DMV region.

Benefits include:

• generous PTO, sick leave and holidays
• health and dental insurance
• ongoing certification opportunities
• competitive 401k match
• flexible hours (no weekend/overnight shifts)
• gym membership reimbursement
• company-funded professional development
• life insurance
• short-term disability insurance
• tenure bonus (5yr & 10yr)
• And much more……………

Did we mention a pet friendly environment? 

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.