Field Service Technician

Job Description

Job Description

FIELD SERVICE TECHNICIAN – HOUSTON, TX / REGIONAL FIELD ROLE
Quest International | Houston, TX / Field-Based Regional Role
Pay: $24.00 – $35.00 per hour, plus overtime eligibility
Job Type: Full-Time, Direct Hire
Travel: Extensive travel required, including overnight travel

LOCATION / SERVICE TERRITORY

This is a field-based regional position supporting Quest International customer sites in and around Houston, TX , with additional regional travel as business needs require.

Ideal candidates should be located in or near Houston, TX and must be able to support regular customer-site travel, including overnight travel, early-morning departures, late-night returns, and customer-driven service windows .

JOB PURPOSE

Quest International is seeking a Field Service Technician to install, maintain, troubleshoot, and repair A/V, electro-mechanical, and medical-related equipment at customer sites.

This is a hands-on field-service role requiring strong troubleshooting skills, travel readiness, schedule flexibility, accurate documentation, and professional customer communication in medical and customer-site environments.

WHAT YOU WILL DO

• Perform onsite installation, preventive maintenance, troubleshooting, and corrective repair of A/V, electro-mechanical, and medical-related equipment.

• Travel extensively for scheduled and unscheduled service work, including overnight travel.

• Support overtime needs based on travel, urgent service calls, customer-site access, equipment downtime, escalations, and project deadlines.

• Troubleshoot equipment issues, identify failed components or field-replaceable units, complete repairs, and verify equipment operation.

• Support hospitals, medical facilities, and customer locations with professional communication and timely updates.

• Document service activity, parts used, work performed, test results, customer updates, photos, checklists, and final resolution notes.

• Work independently while managing schedules, travel logistics, service priorities, customer expectations, and changing field conditions.

• Follow customer-site safety, access, conduct, and documentation requirements.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.

• 3+ years of hands-on A/V, electro-mechanical, medical equipment, industrial equipment, military electronics, avionics, robotics, mechatronics, BMET, or related field-service experience.

• Experience with installation, preventive maintenance, corrective maintenance, troubleshooting, and equipment repair.

• Experience performing component-level, field-replaceable unit, module, or equipment-level troubleshooting and repair.

• Experience using diagnostic tools such as digital multimeters, vacuum/pressure meters, frequency counters, or similar test equipment.

• Strong cable media knowledge, including Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and signal-flow troubleshooting.

• Experience with A/V or related systems such as speakers, monitors, displays, audio consoles, amplifiers, DSPs, video matrix switchers, PC interfaces, DVRs, CCTV, or similar equipment.

• Ability to travel extensively, including overnight travel.

• Ability to work customer-site schedules, early mornings, late evenings, overtime, and changing service windows as needed.

• Valid driver’s license, reliable transportation, rental vehicle eligibility, and ability to meet required vehicle/insurance standards when applicable.

• Ability to lift up to 50 lbs and perform field work involving bending, crawling, climbing, standing, and using tools.

• Pay alignment with $24.00 – $35.00 per hour.

PREFERRED QUALIFICATIONS

• A/V setup, configuration, installation, CCTV, low-voltage, structured cabling, POS/kiosk, smart-hands, or remote-eyes support experience.

• Medical, hospital, clinical, biomedical, industrial, military electronics, avionics, robotics, mechatronics, or BMET-style experience.

• CompTIA A+, electronics coursework, technical school, military technical training, or equivalent hands-on training.

• Experience working in medical, hospital, customer-site, or controlled environments.

• Experience managing frequent travel, overnight stays, rental vehicles, lodging, schedules, expenses, and changing customer priorities independently.

• Strong Microsoft Word, Excel, service documentation, work-order, proof-of-work, customer communication, and escalation-support skills.

• Stable field-service work history, supervisor reference readiness, and long-term interest in hands-on field-service work.

WORKING CONDITIONS

• This is a field-based role requiring extensive travel to customer sites, including hospitals, medical facilities, and other customer-site environments.

• Overnight travel, early mornings, late nights, overtime, and customer-driven service windows may be required.

• The role requires standing, bending, crawling, climbing, lifting up to 50 lbs , using tools, handling equipment, and following customer-site safety and access requirements.

COMPENSATION

• Pay Range: $24.00 – $35.00 per hour

• Overtime: Overtime eligible based on business need, travel, urgent service calls, customer-site access, equipment downtime, escalations, and applicable wage-and-hour requirements

• Employment Type: Full-Time, Direct Hire

• Estimated Annual Base Range: $49,920 – $72,800 annually, before overtime

Actual compensation is based on job-related factors, including skills, experience, A/V service background, electro-mechanical repair experience, medical or customer-site experience, diagnostic tool experience, travel readiness, documentation accuracy, and overall role alignment.

HIRING PROCESS

Qualified candidates may be asked to complete:

• Resume review

• Employment application review

• Phone or virtual interview

• Hiring manager review

• Travel, schedule, pay, transportation, and field-service readiness confirmation

• Human Performance Test

• Supervisor reference checks before offer

• Background check and other required pre-employment steps

Reference checks are required before any offer is made.

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.