Night Auditor: Front Desk & Financial Steward

Job Description A Night Auditor is responsible for handling both front‑desk and accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the hotel’s efforts to deliver outstanding guest service and financial profitability. By reconciling daily revenue and expenses, the Night Auditor ensures guests are correctly billed and credit‑card transactions accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. Job Responsibilities Audit, post, and balance daily cashier work for the hotel. Accurately post all room fees, related taxes, and other paid services (including restaurant, lounge, internet, and other fees) to each guest’s account daily. Verify all account entries are balanced; note and settle any discrepancies uncovered during audit to appropriately settle guest accounts. Ensure hotel billing standards are followed and create financial reports that detail various aspects of the hotel’s performance; ensure distribution to appropriate departments. Ensure credit‑card system reconciles to daily transaction lists. Verify cash postings and cashier drops to ensure accuracy. Ensure daily turnover of the hotel and paperwork associated with all transactions is compiled and organized as set forth by management. Greets all guests in a pleasant and professional manner. Completes the guest registration and check‑in/out procedures. Answers the telephone, transfers calls, and takes messages when applicable. Makes hotel reservations for guests, including changes and cancellations. Follows proper credit‑card procedures. Maintains accurate bank and uses correct vouchers for specified transactions. Responds to all guest needs and requests in a timely fashion. Follows up to ensure guest requests have been responded to appropriately and to guest satisfaction. Understands hotel service and programs. Is knowledgeable of the geographical area and points of interest. Ensures the front desk is adequately stocked with all supplies. Understands hotel emergency procedures and evacuation protocols. Collects payment for all guests at check‑in and check‑out; makes change as necessary. Performs all reasonable job duties as requested. #J-18808-Ljbffr Tandem Hospitality Group