Night Auditor

TownePlace Suites by Marriott – Metairie – Harahan, LA FLSA Non-Exempt | Overnight Shift | Reports to: Operations Manager About PAH Management PAH Management is a Dallas-based hotel ownership and management company operating 11 select-service properties across five states under the Marriott, Hilton, and Hyatt portfolios. We own and operate our assets — which means our associates have real impact, visible leadership, and a direct path to grow. The Opportunity The Night Auditor is the heartbeat of the hotel overnight. You’re part front desk, part financial reconciler, and entirely the guest’s first and last impression of the day. This role is responsible for balancing all daily transactions, closing out the business day in the property management system, and making sure every guest who walks through the door after hours feels genuinely welcomed and cared for. If you’re someone who takes pride in accuracy, stays calm under pressure, and enjoys being the person guests can count on — this role is for you. What You’ll Do Night Audit & Financial Reconciliation Run and complete the nightly audit in the property management system (PMS), balancing all daily revenue transactions including room charges, payments, and adjustments. Prepare and distribute the daily revenue report and any other operational reports required by management. Identify, research, and resolve billing discrepancies; escalate unresolved issues with clear documentation. Ensureall accounts are properly posted and closed before generating end-of-day reports. Maintainaccuraterecordsin accordance withhotel policies and Marriott brand standards. Front Desk & Guest Services Serve as the sole front desk associate during overnight hours — handle check-ins, check-outs, and reservations with efficiency and warmth. Respond promptly to guest inquiries, requests, and concerns; resolve issues with a solution-first mindset. Answer phone calls professionally, takeaccuratemessages, and route inquiries appropriately. Maintain knowledge of hotel amenities, local area attractions, and brand loyalty programs toassistguests. Safety & Property Monitoring Conduct regular security walks of the property throughout the shift; report any incidents, safety concerns, or maintenance issuesimmediately. Monitor entrances and public areas to ensure the safety and security of guests and associates. Follow all emergency procedures and escalate situations appropriately. What We’re Looking For Minimum Qualifications High school diploma or equivalent. Basic understanding of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy when handling financial data. Excellent communication and customer service skills. Ability to work overnight shifts independently and reliably. Preferred Qualifications Previous night audit or hotel front desk experience strongly preferred. Familiarity with Marriott systems (Opera, Fosse, or Empower)a plus. Associate’sdegree or higher in Hospitality, Accounting, ora relatedfield. Schedule This is an overnight position. Typical shift hours are 11:00 PM – 7:00 AM. Weekend and holiday availability required. Specific scheduling details will be discussed during the interview process. Benefits PAH Management offers a pay rate of $15.00-$17.00 per hour, commensurate with qualifications and experience, plus a comprehensive benefits package including: Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability Term Life and AD&D Insurance Voluntary Life Insurance (self, spouse, and child) Accident, Critical Illness, and Hospital Indemnity Insurance Paid Time Off Employee Assistance Program (EAP) 401(k) Retirement Plan Employee Incentive Program Hotel Stay Perks through Marriott, Hilton, and Hyatt brand programs Educational Reimbursement Manager in Training Program PAH Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. #J-18808-Ljbffr Phoenix American Hospitality