PUBLIC TECHNOLOGY ASSISTANT RPT

PUBLIC TECHNOLOGY ASSISTANT RPT

Part Time • St. Louis, MO, US • 20 hours per week; Fridays, Saturdays, and Sundays Salary Range: $18.67 to $18.67 Hourly If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Responsibilities Design, schedule, and lead technology and digital literacy workshops for customers. Schedule and provide one-on-one technology help to customers through Tech Connect appointments. Assist customers with utilization of Library computers, personal devices or other equipment. Check out Library equipment to customers and staff. Troubleshoot Library equipment for customers and staff. Assist in facilitating training sessions for staff and customers. Assist with the facilitation of Digital Library Services programs. Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics. Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology. Qualifications Friendly, patient, and able to build relationships at all levels. Strategic about assisting customers with different levels of technological proficiency. Able to see the big picture and promote consistency and excellence of service. Capable of effectively presenting information and responding to questions from customers and staff. Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges. Organized, detail-oriented, and able to work with competing tasks and priorities. Required Experience and Skills An associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training. Strong communication, writing, and speaking skills. Strong organizational skills. Computer skills and knowledge of: Windows 10 Microsoft Office (Word, Excel, and PowerPoint) Google Workspace (Google Docs, Sheets, Gmail) Chromebooks Social media Cloud storage Digital library programs (Overdrive, Hoopla, Freegal) Benefits Competitive pay rate starting at $18.67 Medical, dental and life insurance Paid vacation, holidays, and sick days 457(b) Deferred Compensation Plan 401(a) Plan Application Instructions To apply: If you are interested in this opportunity, please visit slpl.org/employment and submit your resume with your application. Thank you! #J-18808-Ljbffr St Louis Public Library