Landscape Maintenance Supervisor

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off

Job Description: Landscape Maintenance Supervisor

Position: Landscape Maintenance Supervisor
Department: Landscape Maintenance
Reports To: Operations Manager / General Manager
Employment Type: Full-Time

Position Summary

The Landscape Maintenance Supervisor is responsible for overseeing daily landscape maintenance operations, supervising field crews, maintaining quality standards, and ensuring all customer properties are serviced safely, efficiently, and according to company expectations. This position requires strong leadership, communication, organization, and hands-on knowledge of commercial landscape maintenance.

Essential Duties and Responsibilities

1. Crew Supervision and Management

• Supervise daily activities of landscape maintenance crews and crew leaders.
• Assign daily routes, work orders, and property responsibilities.
• Ensure employees arrive on time, are properly equipped, and follow company policies.
• Monitor employee productivity, attendance, performance, and professionalism.
• Train employees on proper landscaping techniques, equipment operation, and safety procedures.
• Address performance issues and report disciplinary concerns to management.

2. Quality Control and Property Inspections

• Conduct routine property inspections to ensure work meets company standards and customer expectations.
• Verify mowing, edging, trimming, blowing, weeding, and other contracted services are completed properly.
• Identify areas requiring corrective work and ensure deficiencies are addressed promptly.
• Monitor turf, landscape beds, shrubs, trees, and irrigation conditions.
• Document property issues and communicate recommendations for improvements or additional services.

3. Equipment and Fleet Management

• Ensure trucks, trailers, mowers, handheld equipment, and tools are maintained and operated properly.
• Inspect equipment for damage, maintenance needs, and safety concerns.
• Report mechanical problems and coordinate repairs as needed.
• Ensure crews maintain clean vehicles, organized trailers, and properly secured equipment.
• Monitor fuel usage and help prevent unnecessary equipment damage and operating expenses.

4. Scheduling and Daily Operations

• Review daily schedules and ensure crews are dispatched efficiently.
• Coordinate staffing and equipment assignments to meet service requirements.
• Monitor progress throughout the workday and adjust schedules as necessary.
• Communicate weather delays, service interruptions, and scheduling changes to management.
• Ensure all scheduled properties and contracted services are completed on time.

5. Customer Service and Communication

• Maintain professional relationships with customers, property managers, and company representatives.
• Respond promptly to service concerns and communicate issues to management.
• Follow up on customer complaints and ensure corrective actions are completed.
• Identify opportunities for additional services and communicate them to the appropriate manager.
• Never promise additional work or pricing without proper company authorization.

6. Safety and Company Compliance

• Enforce company safety policies and proper use of personal protective equipment.
• Ensure employees operate equipment safely and follow traffic and job-site safety procedures.
• Report accidents, injuries, property damage, and near misses immediately.
• Ensure chemicals, fertilizers, and other landscape products are handled according to label requirements and applicable regulations.
• Verify that employees performing regulated pesticide applications have the required licenses, certifications, and supervision.

7. Administrative Responsibilities

• Complete daily crew reports, inspection forms, work orders, and other required documentation.
• Track completed services, missed services, and corrective work.
• Report employee hours, equipment issues, material needs, and job-site concerns.
• Assist management with route planning, budgeting, labor control, and operational improvements.
• Review service performance to help maintain profitability and customer retention.

Qualifications

• Minimum of 3 years of experience in landscape maintenance, with supervisory experience preferred.
• Strong knowledge of commercial landscape maintenance practices.
• Experience operating and maintaining commercial mowing and landscape equipment.
• Ability to supervise multiple crews and manage competing priorities.
• Strong communication, organizational, and problem-solving skills.
• Valid driver's license with an acceptable driving record.
• Ability to work outdoors in varying weather conditions.
• Ability to lift equipment and materials and perform physical work when necessary.
• Knowledge of irrigation, turf care, fertilization, and weed control is preferred.

Performance Expectations

The Landscape Maintenance Supervisor will be evaluated based on:

• Quality and consistency of completed services.
• Customer satisfaction and timely resolution of complaints.
• Crew productivity, attendance, and accountability.
• Completion of scheduled work and reduction of missed services.
• Equipment condition, maintenance, and responsible use.
• Compliance with safety procedures and company policies.
• Accurate reporting and communication with management.
• Control of labor, fuel, material, and equipment expenses.

General Expectations

The Landscape Maintenance Supervisor is expected to lead by example, maintain a professional attitude, hold employees accountable, and protect the company's reputation. The supervisor must take ownership of daily operations, identify problems before they become major issues, and work with management to improve efficiency, service quality, and profitability.

This job description is intended to outline the primary responsibilities of the position. Additional duties may be assigned as needed to support company operations.