Director of Rooms

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities, treating people like family and creating spaces where everyone feels valued. Now Hiring: Rooms Director Kalahari Resorts & Conventions is seeking a Director of Rooms . This person will oversee the operation of the Front Office, Housekeeping, and Security. They will work closely with the General Manager (and/or AGM) on special projects and assignments. Responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, and Bell Staff/Shuttle/Valet Service. The Rooms Division Director is responsible for maximizing guest service scores and opportunities within the Division. This position will be on the Executive Committee. As a leader, you’ll bring our Promise to life—supporting associates, inspiring teamwork, and delivering unforgettable guest experiences. This leader will play a key role in stabilizing operations, developing department leaders, and driving strategic improvements across the Rooms Division. Success in this role is measured not only by operational performance but also by leader development within the division, guest satisfaction, associate retention, and the ability to motivate teams to consistently deliver on Kalahari’s service standards. At Kalahari, strong leaders support their teams at every level. This is a hands-on leadership role where the Director of Rooms sets the tone for accountability, collaboration, and continuous improvement—someone willing to step in alongside their teams when needed while spending much of the week mentoring leaders, solving operational challenges, and ensuring the division is aligned with brand standards and a Kalahari-first mindset. What You’ll Do: Oversee Rooms Operations & Guest Experience – Manage front office, housekeeping, laundry, reservations, and guest services to ensure high-quality service and guest satisfaction. Develop Leaders & Strengthen the Division – Mentor, coach, and develop department leaders while building a culture of accountability, professional growth, and team collaboration. Lead & Develop Staff – Hire, train, and guide department managers and team members while maintaining standards, safety, and compliance. Manage Performance & Technology – Control budgets, optimize occupancy and revenue metrics, and oversee property systems to support efficient operations and readiness for disruptions. Drive Solutions & Operational Improvement – Approach challenges with persistence and creativity, working through operational issues until the right solutions are identified and implemented. What We’re Looking For: 5 years of progressive hotel/resort experience in full-service properties over 500 rooms. Extensive Rooms Division experience in Housekeeping and Front Desk. Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. A leadership style rooted in collaboration, respect, and service to others A strong focus on leadership development, team stabilization, and strategic planning across large operational teams. A solutions-oriented mindset with the ability to move quickly on operational challenges while keeping teams motivated and accountable to brand standards. A professional yet energetic leadership style that balances accountability with mentorship and inspires teams to perform at a high level. Why Kalahari? Career growth with promotion from within Discounts, perks, and education assistance Kalahari Resorts & Conventions is an Equal Opportunity Employer. #J-18808-Ljbffr Kalahari Resorts & Conventions