Front Office Associate

Front Office AssociateSalary Range: $21.00 to $23.00 an hourBy adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.Flu Vaccine Considerations: Proof of annual flu vaccination is required for all employees.PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.PACT MSO has a busy Kidney Medical Office seeking a Front Office Associate. The hours are Monday through Friday from 8:30am, lunch break, to 5:00pm with some overtime expected. The position will float between office locations in Orange, Branford, North Haven, West Haven and Fairfield as needed.The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.Essential FunctionsGreet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.Completely and accurately registers and checks in patients by following a standard operating procedure.Schedule and confirm patient's appointmentsCheck out patients completing all necessary steps in check out standard operating procedureCollects proper co-pay, payments on balances, walk-in payments and process appropriately.Open and close batch daily for depositAccurately scan and index documents and reports into patients' charts in the EHR system.Reviews all provider orders for completeness and obtains clarification on incomplete or questionable ordersTest/procedure preparationsPromptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.Appropriately documents message in the patient chart or other electronic manner as specified by type of call.Collect pertinent information and required documents from patient prior to appointments.Explains financial requirement to the patients and collect copays as required.Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.Perform other assignments and special projectsSkills and KnowledgeKnowledge of computers and EHR softwareEpic experience requiredExcellent communication skillsExcellent organizational skillsEducation and Experience2 years of Medical Office experience in a similar roleHigh School or GED required.#medicalfrontofficeassociate #medicalreceptionist #medicalfrontoffice #medicalfrontdesk #medicalofficeEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Pacific Medical Centers