Customer Care Manager - State Farm Agent Team Member

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Customer Care Manager

If you are motivated by performance and want to be rewarded for your work, this opportunity with Ryan Williams State Farm offers a base salary plus commission structure with strong earning potential. This opening is especially well suited for a motivated, coachable person who is ready to learn the business and contribute to team goals, within a local agency setting where coachability, communication, and follow-through can turn into a long-term career. We are looking for someone driven, coachable, and ready to put in the work to grow.

• Performance-based commission structure
• Medical insurance
• Dental insurance
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths to support long-term growth
• Company events

ROLE DESCRIPTION:

As a Customer Service Representative with Ryan Williams State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Bilingual in Spanish and English required
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license preferred, or willingness to obtain one.

Compensation: $50,000.00 - $65,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.