Level 1 Helpdesk / On-Site Support Technician

Job Description

Job Description

Athens, GA | Full-Time | W-2 Hourly

About Us

We are a managed service provider delivering IT and cybersecurity services to businesses in the Athens, Georgia area.

Position Overview

We are looking for a dependable, customer-focused Level 1 Helpdesk Technician to join our team. This is a full-time, on-site position based in Athens, GA. The right candidate must be local and available to support our clients both remotely and in person. Evening and weekend availability may be required.

Responsibilities

• Respond to and resolve service tickets through our MSP helpdesk platform
• Provide remote and on-site technical support to clients
• Troubleshoot and support end-user computers, hardware, and peripherals
• Assist with server-related tasks as needed
• Support Microsoft 365 licensing, configuration, and user management
• Communicate clearly with clients to diagnose and resolve issues in a timely manner
• Document all work accurately within the ticketing system

Requirements

• 1 to 2 years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong troubleshooting skills across Windows environments
• Familiarity with Microsoft 365
• Excellent communication and customer service skills
• Must be local to the Athens, GA area
• Ability to work evenings and weekends when needed

Preferred Qualifications

• CompTIA A+, Network+, Security+, or other relevant certifications
• Experience working in a managed services environment

Benefits

• Health, dental, and vision insurance
• Paid time off
• Full-time hours
• W-2 hourly position