Product Operations Manager

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally. RoleAs Peregrine's Product organization scales, we're investing in our first dedicated Product Operations hire. This role will help define how Product operates—from how we measure success, to how we launch features, to how we continuously improve the way we work.You'll partner closely with Product Managers, Engineering, Design, Data Science, Customer Delivery, Sales Enablement, and Training to build the systems, metrics, and operational rhythms that allow the team to move faster with greater confidence. Rather than owning a product roadmap yourself, you'll own the operating model that enables every roadmap to be executed more effectively.This is a high-ownership, high-visibility role for someone who enjoys bringing structure to ambiguity, loves solving operational problems, and wants to help shape how a growing product organization scales.What You'll Ownð Metrics & ReportingCurate and maintain Peregrine's core product metrics library — definitions, owners, and calculation logicOwn the data and dashboards behind Monthly Business Reviews and quarterly/annual planning cyclesValidate metric correctness as new features ship; add instrumentation directly or work with engineers to addWork across a toolset including Amplitude, Datadog, and dogfood our own productð Launch & Rollout CoordinationDrive the operational plan for betas and broader rollouts and launches — tracking readiness across Training, CA, Sales Enablement, DS, Marketing, and DocumentationMaintain a shared view of launch status, exit criteria, and early signal against success metricsRun structured post-launch retrospectives and circulate findings to the PM team𧭠PM Team EnablementMaintain the PM team's operational rhythm: OKR tracking, roadmap tooling hygieneBuild and maintain playbooks so feature onboarding and recurring processes don't rely on tribal knowledgeEnsure feedback loops from early adopters and EAP participants are closed and documentedWhat We're Looking For4+ years of experience in product operations, business operations, strategy & analytics, statistics, or a PM-adjacent role in enterprise SaaSStrong analytical skills — comfortable in Python, SQL, Amplitude, or similar tools; you can build a dashboard and also interrogate whether it's measuring the right thingAI-forward thinking — how do you leverage the latest AI tools to automate and scale yourself and your workflowsExperience coordinating cross-functional launches or programs with multiple stakeholdersClear, concise written communication — you write docs that people actually read and are strong at synthesizing data and trendsComfort with ambiguity; able to identify what structure is missing and create it without waiting to be askedNice to HaveFamiliarity with public sector compliance requirementsPrior exposure to data science/engineering or instrumentation pipelinesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)$170,000—$198,000 USDActual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.