Service Manager

An established Honda automotive dealership is seeking an accomplished Service Manager to lead its service operation. This opportunity is ideal for an experienced fixed operations professional who knows how to build a strong team, create an exceptional customer experience, and maintain a productive and profitable service department. We are looking for a hands-on leader who is comfortable managing the daily operation while also focusing on long-term department growth. The Opportunity The Service Manager will have responsibility for the overall performance and day-to-day leadership of the service department. This individual will work closely with dealership leadership to strengthen processes, develop employees, improve customer retention, and achieve operational and financial objectives. The successful candidate will bring a balanced approach to the position—understanding that strong financial performance comes from engaged employees, efficient processes, quality repairs, and customers who trust the dealership with their vehicles. Love Where You Work – and Where You Live Located along Florida’s beautiful Central East Coast, the Cocoa Beach area offers the Florida lifestyle many people spend years dreaming about. Enjoy year-round sunshine, miles of Atlantic beaches, boating, fishing, golf, waterfront dining, and outdoor recreation just minutes from home. The area combines a relaxed coastal atmosphere with convenient access to Orlando and its world-class entertainment, shopping, airports, and attractions. With welcoming residential communities throughout Brevard County and plenty to enjoy both on and off the water, it is an appealing place to build a career now—and the kind of place you may be very happy to call home long after your working years are over. What We Are Looking For Qualified candidates should have previous automotive dealership service management experience and a demonstrated ability to lead both people and operations. The ideal candidate will possess:

• Successful experience managing a franchised automotive service department
• Strong leadership and employee-development skills
• Working knowledge of dealership service operations and financial performance
• Experience managing technicians and service advisors in a fast-paced environment
• Strong understanding of customer satisfaction and retention
• Ability to interpret departmental reports and use performance data to make operational decisions
• Excellent communication, organizational, and problem-solving skills
• Ability to establish expectations and hold team members accountable in a professional manner
• Familiarity with manufacturer warranty processes and dealership management systems
• Valid driver's license and ability to meet dealership driving requirements

Experience with Honda is preferred, although accomplished service leaders from other franchised automotive dealerships are encouraged to apply. Why Consider This Opportunity? This position offers an experienced Service Manager the opportunity to take ownership of an established service operation while having the support and resources necessary to continue developing the department. We are seeking someone who wants more than a title. We want a leader who takes pride in building a department where technicians want to work, advisors can succeed, customers want to return, and strong performance is sustainable. Equal Opportunity Employer We provide equal employment opportunities to qualified applicants and employees without regard to any status protected by applicable federal, state, or local law. The ideal Manager has an unrestricted driver's license, clean driving record, a minimum of three to five years of dealer-level or large facility experience, post-secondary automotive training, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record. Benefits:

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life

* STD/LTD

• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) Duties and Responsibilities: The following is a representative list of the duties and responsibilities associated with this position:

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Manages service repair team-- Promotes a 'white-glove' environment to showcase the repair facility
• Recruits, interviews, and hires top talent in order to maintain high-quality service levels
• Develops, mentors, and motivates staff
• Takes 'ownership' and accepts accountability for service operations
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Stand: Remaining on one’s feet in an upright position at a workstation without moving about
• Walking: Moving about on foot
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
• Kneeling: Bending legs at knees to come to rest on knee or knees
• Crouching: Bending body downward and forward by bending legs and spine
• Reaching: Extending hand(s) and arm(s) in any direction
• Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
• Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds by ear
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose
• Near Vision: Clarity of vision at 20 inches or less
• Far Vision: Clarity of vision at 20 feet or more
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
• Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
• Color Vision: Ability to identify and distinguish colors
• Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point

Environmental Conditions: Exposure to…

• Weather
• Moving mechanical parts
• Non-Climate controlled conditions
• Wet and/or humid conditions
• High, exposed places
• Noise
• Vibration

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.