Receptionist

About this position Who Is Anew? Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders. Why Work at Anew? Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role. Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly "First Friday" all-staff events, and much more! Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding. Who Is Anew? Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders. Why Work at Anew? Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role. Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly "First Friday" all-staff events, and much more! Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding. Potential Benefits: Weekly PayPaid time offCompany-paid holidaysInsurance Benefits Eligibility on Start DateFlexible Scheduling and choice of scheduleFree CEU's If you are looking for more details about us, please visit

SUMMARY:

The Receptionistis responsible forcoordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff.The Receptionistwillbe responsible foransweringtelephones, schedulingclient services, performinginsurance verification,confirmingandreschedulingclient appointments, greetingandassistingclient duringcheck-in,andobtainingclient documentation. Duties and Responsibilities Welcomesandgreetsall clients as they arriveandnotifiesproviders of client arrival.Checks client infor appointmentand scans all client-completed paperwork/updatesto the electronic health record.Verifiesclient insurance and collectingco-pay during time of arrivaland when scheduling via phone.Schedules new clients for intake appointments;provides explanation toclientof what to bring,what to expect at first appointment, and collects payment/insurance information.Orientsclient to the space and providing company informationsuch aspatient rights information, privacy information,and other required notifications.Answers all incoming calls in an efficient, pleasant,and professionalmannerand answer inquiries related to appointments, services, and general information.Confirms client's appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.Schedules client's return appointment and checks client out at end of visitand send client satisfaction survey after visit.Works with clients to address concerns promptly and professionally.Also, work with client andbilling to resolve any client insurance issues that impacts client's ability to receive treatment.Assistsingatheringclient information toassistbillingdepartmentin the event ofa coding denial.Maintains professionalrelationshipwith clients and vendorsas the face of Anew Behavioral Health for the client's care experiences.Maintains medical recordsand correspondence filesby recording cancellations, rescheduling, and appointments.Managescorrespondence delivered toworksite.Attends all required company education seminars/trainings andparticipatesin team/company meetings.Other duties as assigned. Supervision Given: The Receptionistdoes not supervise Supervision Received: The Receptionistreports totheOperations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionistmust have excellentinterpersonalskills (verbal and written), organizational skills,proficiencyin MSOfficeand ability toutilizeonline EHR platforms.The Receptionist must also understand and follow HIPAA compliance. Education: A High school diploma with experience noted below isrequired. Anassociate'sdegree in a Healthcare related field is preferred. Certification: None Required Experience/Skills: Prior experience in appointment scheduling, customer service, or a related field is preferred. Physical Effort: Requires sittingforlong periodsof time, viewing computer monitors,andkeyboardingand must be able to lift 20 pounds. Background: Must pass allFederal andState background checks. Other background checks will be conducted for licensures and certifications according to company policy. Schedule: Full-Time,Monday through Friday, 8:00 AM to 5:00 PM Benefits: This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday #J-18808-Ljbffr Anew Behavioral Health, Ohio LLC