Shipping/Sales Associate - Full Time

Shipping/Sales Associate

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have passion for the work we do and the humility to learn and grow with us.

Are you passionate about helping customers with their home improvement projects? We are looking for a Shipping/Sales Associate to join our team! This role is essential to delivering the Aubuchon difference by providing exceptional customer service while ensuring accurate, efficient shipping, receiving, and inventory handling. If you thrive in a fast-paced environment and enjoy working hands-on with products, tools, and materials, this is the perfect opportunity for you!

• Provide world-class customer service, ensuring customers feel valued throughout their shopping experience.
• Actively greet customers, understand their needs, and confidently guide them to solutions.
• Recommend products and complementary items to complete projects, explaining features and applications.
• Prepare and maintain accurate shipping and receiving records and reports.
• Troubleshoot and resolve shipping, inventory, and customer service issues.
• Use Theatro communication technology to stay connected with the team.
• Promote the loyalty program, in-store events, and monthly promotions.
• Encourage customers to share feedback via Google reviews or other company-approved platforms.
• Accurately process sales and returns using the POS system.
• Maintain a clean, organized, and safe workspace, including aisles, shelves, and cashier stations.
• Monitor inventory levels and communicate restocking needs to management.
• Fulfill online orders promptly and accurately for in-store and curbside pickup.
• Develop expertise in assigned departments and related categories to assist customers with specific projects.
• Perform hands-on services, including filling propane, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
• Operate forklifts and powered material handling equipment safely for stocking and inventory movement.
• Address technical and product-related inquiries, escalating complex questions as needed.
• Assemble products for in-store displays and customer orders.
• Complete required safety training and certifications, including forklift operation.
• Report hazards or unsafe conditions immediately to the Leader on Duty.
• Follow all company policies, safety regulations, and Aubuchon's Core Values.

Work Experience

• High school diploma or equivalent preferred.
• Prior retail or hardware experience is highly desirable.
• Must be at least 18 years old.
• Strong interpersonal and communication skills with a customer-first approach.
• Organizational and problem-solving skills.
• Basic math skills for transactions, inventory management, and project estimates.
• Ability to operate tools and machinery, including key-cutting machines, material-handling equipment, and forklifts.
• Willingness to complete forklift and propane certification within 90 days of hire.
• Positive, professional, and approachable demeanor.
• Flexibility to work weekends and adapt to business needs.
• Must be able to lift up to 50 lbs.; frequent lifting/carrying of up to 25 lbs.
• Ability to stand, walk, bend, twist, push, and reach throughout shifts.
• Must be comfortable working in an animal-friendly environment (accommodations available upon request).

Benefits

• 401(k) with Match Program Available Day 1
• PTO Awards starting at 80 hours and increases with seniority
• 4 Paid Holidays
• Medical, Vision, Dental Insurance
• Company Funded HSA/HRA Program
• Short Term Disability
• Company Paid Life Insurance
• Wellness Program Earn $300 annually
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Gym Reimbursement
• Tuition Reimbursement Program
• Training and Growth Opportunities
• Team Member Discounts at all locations
• Company Discount Program for Tickets, Electronics, Vacations, and more!
• Pay ranging from $16.00 to $19.00 per hour

The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.