Assistant General Manager

Assistant General ManagerVictra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you'll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions — and help them to choose our wireless products and services.Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.We believe in Performance, Collaboration, Integrity, Innovation, CelebrationOn a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You take personal ownership of both your own sales performance and your team's — your numbers are a reflection of your leadership, not just theirs. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away.Key ResponsibilitiesTalent Management — Selecting, hiring, and developing the best talentTake part in interviewing and hiring decisions for your store — helping bring in the best talent is as much your job as developing the team you already haveProviding your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store trafficIdentifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignmentsResults Driven — Owning your numbers and the store's commitmentsTake personal ownership of your own individual sales performance on the floor — lead the numbers, don't just manage themTaking direction from store leader on day-to-day operations while prioritizing to deliver on commitments under pressureKeep score daily — track your own performance and your team's key sales metrics every day, and use that scorecard to coach in the moment rather than waiting for a weekly reviewRunning store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionalityCompleting store opening and closing activitiesCollective responsibility on attaining store targets daily/weekly/monthlyCustomer Focus — Delighting customers through hands-on leadershipModel the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and coach your team to deliver it every guest, every timeLeading your team by resolving customer issues and assisting with customer transactionsMonitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store so every guest gets a great in-store experienceRelationship Building — Earning commitment from your team and peersBuild reciprocal relationships with your team and fellow store leaders — use honest, compelling communication to earn their commitment and supportChange Management — Championing improvement in your storeChampion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing itStrategic Thinking — Setting goals aligned to the businessSetting and sharing daily/weekly/monthly goals with sales teamsOwn the store's daily sales strategy alongside the General Manager: translate weekly/monthly goals into a clear plan for each shift, and adjust that plan as the day unfoldsInspirational Leadership — Leading through confidence and expertiseLead by example on the sales floor, using your product expertise and confidence to influence how your team shows up for every guestWhat We Are Looking ForYou thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.Background in customer service within the retail, restaurant, or wireless industry preferred1-2 years of experience in a Customer Service or leadership roleManagement experience in a commissions-based sales environmentProven track record of achieving challenging team and individual sales goalsBalanced multiple opposing priorities in a multifaceted environmentSet goals, evaluated performance, and developed a high performing teamBasic interview skills and enhanced staffing knowledgeHigh school diploma or GEDOne or more years of customer service, preferably in a retail or sales environmentWillingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periodsAt least 18 years of ageLegally authorized to work in the United StatesWhat We OfferPaid TrainingPremium Health, Dental, and Vision InsurancePaid Maternity Leave401K MatchTuition Reimbursement50% off Verizon ServiceVNation Disaster ReliefReferral BonusFrequent ContestsReal career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedbackCompensationWe are proud our Assistant General Manager's earn a base pay of $18.90 per hour with a targeted #All_In pay of $28.40 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Add in frequent contests and incentives throughout the year, and top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail.Equal Employment OpportunityWe are proud to be an Equal Employment Opportunity Employer — and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.