Medical Office Assistant

Medical Assistant ENT And Orthopaedics

This role supports a busy outpatient Ear, Nose & Throat (ENT) practice and an Orthopaedics practice by providing front-desk, clerical, and basic patient-care support. You will help ensure a smooth patient experience by rooming patients, managing scheduling and documentation, and supporting clinicians in a collaborative, patient-centered environment.

Responsibilities

• Welcome patients and provide professional, friendly front-desk support throughout their visit.
• Room patients efficiently, verify basic information, and help prepare them for their appointments.
• Schedule, reschedule, and confirm patient appointments for ENT and Orthopaedics clinics.
• Perform scanning, faxing, and electronic filing of medical documents into the electronic health record system.
• Complete and track prior authorizations accurately and in a timely manner.
• Use the electronic health record (EHR), including Epic, to update patient information, document visits, and support clinical workflows.
• Provide responsive, courteous customer service to patients, families, clinicians, and other staff.
• Support general clerical functions such as answering phones, routing messages, and managing paperwork.
• Assist with basic patient care tasks as directed by clinical staff within the scope of the role.
• Collaborate closely with physicians, advanced practice providers, and other support staff to maintain an efficient, patient-centered practice.

Essential Skills

• At least one year of experience in a medical office, healthcare administration, or a closely related setting.
• High school diploma or equivalent.
• Experience using electronic health records, preferably Epic.
• Demonstrated administrative support skills, including scheduling, scanning, faxing, and document management.
• Strong front-desk and clerical skills with attention to accuracy and detail.
• Proven customer service skills in a patient-facing or client-facing environment.
• Ability to support basic patient care activities in an outpatient setting.
• Reliable transportation to and from the worksite.

Additional Skills & Qualifications

• Experience in an ENT or Orthopaedics practice or other outpatient specialty setting.
• Comfort working in a fast-paced, busy medical office environment.
• Ability to multitask and prioritize while maintaining a calm, professional demeanor.
• Strong communication and interpersonal skills to work effectively with patients and clinical teams.
• Interest in long-term career growth within a large, established health system.

Work Environment

This position is based in a busy outpatient ENT and Orthopaedics practice with standard daytime hours in an office-clinic setting. You will work closely with physicians, advanced practice providers, and support staff in a collaborative, team-based care model that emphasizes compassion, respect, and high-value, patient-centered care. The environment uses modern electronic health record technology, including Epic, and supports predictable schedules that promote work-life balance and lower burnout compared with many inpatient roles. The culture encourages professional growth, with opportunities to develop within a large, stable health system and access to comprehensive benefits such as paid time off, retirement plans, and tuition reimbursement.

Job Type & Location

This is a Contract to Hire position based out of Milford, CT.

Pay and Benefits

The pay range for this position is $17.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 13, 2026.