Program Manager - The Flats

Job Description

Job Description

Position Summary

The Program Manager will provide supervision of staff and program services. The incumbent will support the Program by ensuring site compliance with site goals and objectives. The Program Manager is responsible for ensuring the program is operating well and needs are addressed quickly. This person should have a proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice

• Supervise Front Desk staff and Housekeeping Staff providing them with secondary support or filling positions as needed

• Engage with clients to create a welcoming environment, support staff in creating a trauma informed environment.

• Adjust schedules on an as needed basis

• Monitor Office Staff and Housekeeping time allocation, and ensure any time sheet changes are forwarded to Operations Coordinator immediately

• Write up, review and instruct staff on drafting and finalizing Incident Reports immediately after incident Submit Drafted incident report to Operations Coordinator for review within a 12 hour time frame

• Act as a point of contact for Fresno County Homeless Assistance Unit (HAU) and HSP providers for new referrals and operational questions.

• Onboard and train new staff as assigned, provide ongoing training as needed

• Provide support and training to staff members by individualized weekly supervision meetings, and monthly staff meetings

• Implement and operationalize all new policies and procedures as directed by Operations Coordinator

• Ensure grounds are monitored hourly for safety and aesthetic concerns

• Utilize crisis intervention techniques to assist with de-escalation of situations while prioritizing staff and client safety.

• Maintain inventory of all required supplies including linens, cleaning supplies, and office supplies, request relevant supplies as needed. Submit supplies requests to Operations Coordinator in a timely manner

• Utilize independent judgment in determining course of action during challenging situations

• On call duties for after hours emergencies, providing access to clients, and support for staff members and clients

• Coordinate with Security Contractor for services on an as needed basis

• Complete daily and weekly maintenance checks of the property, ensuring that the property is maintained to the highest standards.

• Oversee accuracy of program data and files

• Operate personal computer to access e-mail, electronic calendars, and other basic office support software

• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of RH Community Builders.

• Other relevant duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have a work experience in the human services field with a minimum of 1 year supervisory experience.

• Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor outcomes.

• Good oral and written communication skills