Event Staff | Part-Time | Mullins Center

Event Staff | Part-Time | Mullins CenterOak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.Position SummaryAs a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role will pay an hourly rate of $15.00 to $17.00.Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.ResponsibilitiesPrepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisorWhen gates open, welcome our fans with a great smile and helpful attitudeScan event tickets ensuring that the proper ticket is being used to gain entryAssist fans in locating their ticketed seatsBeing alert and proactive to potential hazards and reporting incidents when they occurMonitor your assigned area for issues and opportunities to make lasting memories for our fansRespond to all guest concerns/complaints promptly and in a professional mannerAssist guests in ADA accessible seating sectionsEnforce all building policies and procedures to ensure a safe environment for all guestsManage the foot traffic flow of large crowdsCheck identification of guests to verify age requirements for purchase of alcohol.Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.Other responsibilities as assigned.QualificationsHoliday, Weekend, & Night availability.Must be 18 years of age or older.Experience in a hospitality or entertainment environment is preferred.You must love working with and helping people.Ability to stand for long periods of time.You must be able to maintain a POSITIVE attitude while handling difficult situations.The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.Strengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.