Technical Writer III

Wisconsin Resident Technical Writer

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

Job Description:

The Department administers numerous benefit programs for current, inactive, and retired public employees and their beneficiaries. The benefit programs include the Wisconsin Retirement System, group health insurance, group life insurance, deferred compensation, employee reimbursement account, income continuation insurance, long-term disability insurance, duty disability, and long-term care insurance. This position will be responsible for developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes, updating instructional manuals and informational brochures in plain language.

Responsibilities:

We prefer the candidates be in-state to attend periodic meetings in person. Remote work is available for majority of time.

An acceptable candidate will have extensive experience writing technical policies and procedures and translating complex information into plain language in the insurance or other employee benefits administration field or a related area. Candidates must be able to collaborate with varying audiences and work independently to effectively prioritize and manage completion of their workload. The work requires judgment, initiative, and problem-solving ability. Other specific qualifications include:

• Ability to develop text and visual representations for large volumes of complex procedure documents meeting organizational standards.
• Experience writing user-friendly content that meets the needs of the target audience.
• Experience maintaining and updating technical documents.
• Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject.
• Experience curating and organizing information into reference documents.
• Ability to evaluate current content and identify opportunities for process and procedure improvements.

What we are looking for:

Someone with 5 years or more experience in the insurance and other employee benefits administration field or a related area. The individual will perform a variety of tasks in collaborating with a variety of subject matter experts to gather information, reviewing screens and process and data flows in multiple technology tools, and working independently to develop effective detailed worker procedures and instructional materials such as manuals and informational brochures in plain language.

Required Skills:

• Bachelor’s degree or comparable professional experience in insurance and other employee benefits administration or related field
• 5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiences

Preferred Skills:

• Superior written and verbal communication skills, with a keen eye for detail
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Self-motivated, self-disciplined, and able to work with minimal supervision
• Quickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures.
• Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams.