Loss Prevention and Store Systems Manager

About the Company Go! Retail Group is based in Austin, Texas and operates a national specialty retail business with e‑commerce capabilities. Our Values Innovate and collaborate : Never stop dreaming and bringing ideas to life as a team. Integrity and transparency : How we show up matters. Community : Supportive and flexible employer building deep relationships. Fun : Bringing joy to customers; the process should be fun and challenging. Essential Functions Review and analyze daily and weekly exception reporting to address issues in the stores. Research all cash and credit refunds which exceed sales and address. Follow up on all manual discounting utilizing daily reports, including all coupon discounts. Investigate cash variances and deposit compliance issues; partner with store team to resolve. Review operators with outstanding ACH and partner with accounting on communication of problems. Identify and follow up on stores with daily sales less than $100. Utilize margin reporting to identify potential problems in the field. Develop working knowledge of operator, store, SRV and SOP manuals. Provide and program all cameras for employee stores; audit weekly and partner with store systems to ensure all are online. Audit all cameras weekly in New Braunfels distribution center and Austin warehouse for functionality. Purchase, program and send safes and lock boxes to all employee stores; address broken equipment. Oversee the safety program and facilitate all meetings. Participate in all store training webinars to teach processes and communicate LP expectations. Escalate all issues to SR Director of Retail Operations and make decisions to address and resolve with urgency. Investigate and interview all asset protection issues; partner with HR and Director Operations on corrective action up to and including termination. Supervise Store Systems team and actively partner on ongoing projects and new initiatives. Actively involved in time fraud investigations. Work communication log daily for actions to support the stores. Cross‑train in all operational functions. Qualifications / Basic Job Requirements Positive attitude Team‑work oriented Ability to multitask Skilled in LP analysis to reduce loss Basic knowledge of store systems Interviewing skills Strong written and verbal communication Computer skills, including Microsoft Office and Excel proficiency Ability to accomplish tasks in a timely and efficient manner Problem‑solving and organizational skills Openness to receiving frequent feedback and incorporating it into daily work Some weekend work required during season Physical Demands Occasionally lift and/or move up to 35 pounds Close, distance and peripheral vision required Regularly talk and hear Use hands to finger, handle or feel frequently Stand, walk, reach with hands and arms Physical and Mental Requirements / Work Environment Color perception (Red, Green, Amber) Seeing Clear speech Touching Hearing / listening Finger Hand dexterity Climbing Ability to mount and dismount forklift/ truck Pushing / pulling Lifting 40 pounds Carrying (20 pounds) Driving (local / over the road) Ability to move distances within and between locations/offices Reading - complex Writing - intermediate Complex math skills Analysis / comprehension Judgement / decision making Clerical Shift work Works alone Works with others Verbal contact with others Face‑to‑face contact Inside Outside Extreme heat Extreme cold Mechanical equipment Noise Pressurized equipment Electrical equipment High places Moving objects Fumes / odors Hazardous materials Dirt / dust Go! Retail Group is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation. #J-18808-Ljbffr Go Retail Group