Senior Specialist: IT Learning and Development

Overview Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.If you thrive in a collaborative environment that values exceptional client service, initiative, professionalism, responsiveness, and adaptability, we invite you to consider joining our Information Technology department in our Chicago office as an Senior Specialist: IT Learning and Development.The Senior Specialist: Technology Learning and Development leads the development and delivery of technology learning and enablement programs that drive effective adoption of firm technologies across all Mayer Brown offices. This role blends learning strategy with adoption consulting—partnering with IT, business, and practice group stakeholders to align learning solutions with firm priorities, including Microsoft 365, business applications, and emerging GenAI tools. This role requires a learning experience design (LXD) mindset—creating content that is not only informative but engaging, motivating, and designed to drive voluntary participation and sustained behavior change.The Senior Specialist applies data-informed insights, persona-based design, and scalable digital delivery to close learning gaps, build differentiated learning tracks, accelerate technology readiness, and embed responsible AI practices into everyday workflows. They collaborate closely with the Manager and Assistant Director: Global IT Learning and Development and communicate proactively to ensure alignment across strategic priorities and delivery timelines. Responsibilities Essential Functions:Accountabilities:Develop and delivery of blended learning programs—instructor-led, virtual, digital, and persona-based—that accelerate technology adoption and role-based productivityDevelop scalable enablement assets (microlearning, quick-reference guides, reusable courseware, digital modules) that support just-in-time delivery across proficiency levels and stakeholder groupsDesign and maintain role-based learning tracks and progressive learning pathways that guide learners from foundational proficiency to advanced capability, tailored to persona, practice group, and proficiency levelDrive GenAI enablement by translating approved use cases, responsible prompting practices, and Microsoft Copilot capabilities into practical learning resources and adoption programsApply learner engagement strategies—including storytelling, gamification, and behavioral nudging to drive voluntary participationAnalyze LMS data, adoption metrics, service trends, and stakeholder feedback to identify learning gaps, recommend improvements, and demonstrate measurable impactConduct skills gap analyses to inform learning priorities and measure learning impact against business outcomes, not just completion ratesServe as a strategic learning resource on firm initiatives and technology projects—advising on training scope, delivery approach, change management, and readiness planningAlign all learning services with global IT Learning & Development standards, governance frameworks, and firm technology prioritiesResponsibilitiesLearning Strategy & Adoption ConsultingPartner with regional Knowledge Counsels, Heads of Departments, IT service owners, and business stakeholders to assess learning needs, identify adoption opportunities, and define persona-based enablement requirementsAdvise project teams on training scope, delivery approach, timelines, and resource needs; meet assigned milestones and budget expectationsTranslate business and technology priorities into actionable learning strategies that support readiness, adoption, and sustained proficiencyContent Development & DeliveryCreate and maintain learning content—courseware, digital modules, quick-reference materials, and documentation—optimized for instructor-led, virtual, blended, and self-paced deliveryDevelop multimedia learning content including short-form video, interactive digital experiences, and mobile-optimized. Leverage AI-assisted tools to accelerate content development and localizationDeliver in-person, virtual, and consulting-based learning experiences (including Tech Hub sessions) that address individual, team, office, and project needsCoordinate training schedules, communications, session readiness, and delivery timelines across offices and stakeholder groupsGenAI & Emerging Technology EnablementDesign and deliver GenAI learning programs covering Microsoft Copilot readiness, responsible use, practical workflow-based AI adoption, and approved legal and business use casesDevelop reusable AI guidance resources—prompting frameworks, use-case libraries, and adoption playbooks—aligned with firm governance and Risk team standardsData-Informed ImprovementAnalyze LMS and customer service management data, stakeholder feedback, and adoption metrics to recommend continuous learning improvements and monthly training opportunities Apply learning ROI frameworks to connect training outcomes to measurable business valueSurface adoption risks and learning gaps proactively; communicate operational and business risks to appropriate levels of IT and managementReadiness & Technology SupportValidate technology readiness by testing new software packages and upgrades, providing learning-focused feedback to development and deployment teamsManage escalated learning-related service requests through research, resolution, and documentation in accordance with customer service standardsMaintain current knowledge of adult learning theory, learning experience design (LXD), and digital content delivery trends including mobile-first design and social learningAdhere to IT and quality assurance practices; provide training and support outside normal business hours as neededPerform other duties and projects as assigned to meet firm goals and objectivesBusiness Relationship ManagementBuild and maintain trusted partnerships with regional and global stakeholders, IT service owners, Knowledge Management, Risk, and business partners to advance technology learning and adoption prioritiesEngage stakeholders to understand role-based, practice group, and proficiency-level needs that shape persona-based and just-in-time learning solutionsCommunicate proactively, manage expectations, and translate business needs into practical enablement approaches that drive measurable adoption outcomesPartner with Technology, Risk, and Knowledge Management teams to align learning programs and GenAI enablement with governance standards and approved firm practicesAttend user groups, stakeholder forums, and adoption meetings to gather feedback, surface emerging needs, and reinforce learning priorities Qualifications, Experience and Personal Attributes Education/Training/CertificationsBachelor’s degree, professional qualification, or equivalent relevant work experience (required)ATD, CPTD, TAP, TPMA, Prosci/ADKAR, or comparable learning and development or change management certification (preferred)Professional ExperienceMinimum 5 years of experience designing and delivering technology learning programs, including 2+ years designing digital or blended learning with AI or emerging technology components (required)Experience in a legal or professional services environment (preferred)Technical SkillsAdvanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive) with the ability to leverage these tools for learning delivery and content managementWorking knowledge of Microsoft Copilot and approved GenAI tools, including responsible use principles, prompting techniques, and practical application in legal and business workflowsProficiency in legal technology applications: matter-centric document management (e.g., iManage), time recording, document comparison, workflow management, electronic signature, and PDF toolsExperience developing digital learning assets using authoring platforms such as Articulate, Captivate, or equivalent tools. Experience creating multimedia learning content including short-form video and interactive digital assets. Familiarity with AI-assisted content development toolsAbility to use learning management systems, customer service management platforms, and reporting tools to analyze learning activity, adoption trends, and training effectivenessProficiency delivering remote and hybrid learning via virtual platforms (Microsoft Teams, Webex, Zoom)Familiarity with Windows 11, mobile devices, and related end-user technologies sufficient to support technology readiness and enablementAwareness of WCAG accessibility standards for inclusive learning content designPerformance TraitsStrong communication skills, with the ability to engage users at all levels of the organizationDemonstrates creativity and innovation—willingness to experiment with new formats, modalities, and emerging technologiesBuilds and sustains trusted relationships with stakeholders, IT teams, and firm personnel at all levelsCommunicates clearly and professionally with strong written, verbal, presentation, and facilitation skillsDemonstrates excellent stakeholder service—responds with empathy, professionalism, and sound judgmentWorks independently, exercises discretion, and manages multiple priorities with strong attention to detail in a fast-paced environmentCollaborates effectively in diverse teams; shares information openly and contributes to a positive team cultureDemonstrates adaptability, continuous learning orientation, and commitment to professional growthBrings a user experience sensibility to learning design—thinking about the learner's journey the way a product designer thinks about the end userDemonstrates strong storytelling ability translating complex technology concepts into relatable, compelling narratives that resonate with legal and business professionalsExperienced in change management methodologies and their application to technology adoption and learning programsProvides guidance and informal mentoring to team members to support knowledge sharing and capability buildingMaintains confidentiality and exercises discretion in all mattersThis description is not exhaustive, and the Firm may modify it at any time at its sole discretion; nothing herein creates an employment contract or alters the at-will nature of employment.We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request an accommodation related to the application process or interview, please email View email address on click.appcast.io. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Mayer Brown works with select external search firms that have been vetted against our standards. Firms without a contract or agreement with Mayer Brown are not authorized to represent that they are working with the Firm, nor are they entitled to placement fees. Mayer Brown does not accept unsolicited CVs from external recruiters. Submission of an unsolicited CV to Mayer Brown or any of its Partners or employees will not establish any right of priority for the submitting agency.#LI-HYBRID #LI-LG1 Posted Pay Range The typical pay scale for this position is between USD $109,000.00/Yr. and USD $145,000.00/Yr., although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. Job SummaryLocation Type: HybridCategory: Business Services SupportJob Type: Exempt