Client Support Project Manager - Nashville

Job Description

Job Description

Desired Experience and Skills:
3+ years related industry experience

Role Summary:
A Client Support Project Manager is responsible for the order management, tracking and punch orders of CBI interiors projects. A CSPM is responsible to manage small order product specifications, pricing, logistics management, and project delivery. The CSPM is not responsible for the design of a project, but may be involved in more "standard" or repeat orders, where execution velocity is higher. The CSPM handles warranty claims and
service requests through completion. The CSPM may work directly with the client, CBI Workplace Consultants, Designers and Project Managers on day-to-day activities through the project process to ensure smooth communication, on-time delivery, project success and client satisfaction.

The CBI CSPM role provides opportunity for advancement as a subject matter expert. Obtaining more senior levels is based on project scope and complexity, level and nature of client interaction, experience, technical expertise, consistent excellence in delivery, teaming and overall contribution to the Company.

Responsibilities:
• Manage multiple orders and/or clients at a time.
• Superior organization and management of the order details.
• Proficiency in the technical tools required to perform the role, including pricing tools, business system, Excel, Power Point and others.
• Consistent and professional communication across all internal and external stakeholders.
• Ability to investigate and report order issues.
• Manage proposals and pricing to clients.
• Create and manage proposals through pricing tools and Excel, including revisions.
• Book and manage orders through the business system.
• Checking acknowledgments and entering information into the business system.

• Review and communicate delivery status.
• Work smoothly in a team-oriented environment.
• Understand vendor contracts, discounts, margins and business interactions.
• Coordinate delivery scheduling and installation including job-site analysis for deliveries you own.
• Manage punch completion in a timely manner.
• Gain approval for final invoicing.
• Manage a relationship with the client post-project and through day 2 needs.
• Oversee client warranty claims and service requests.
• Manage backlog for multiple projects and small orders.

Qualities of a High Performing Team Member:

• Strong work ethic
• Accountability
• Approachable
• Committed
• Courageous
• Driven
• Dedication
• Trustworthy
• Integrity
• Learner
• Loyal
• Passionate
• Servant Leadership
• Team Player

The above statements are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Associates are responsible for reviewing the CBI Sourcebook and other forms of communications such as policy and procedure updates for additional details and job requirements.