IT Service Desk Analyst

$22 - $23 per hour

Strategic Staffing Solutions

Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

IT Service Desk Analyst
Detroit, MI - Onsite downtown
12+ Months with opportunity to extend
W2 contract role
Pay Rate: $22-$23/HR

Role Summary
Service Desk Analyst

Provide first-level contact and incident resolution for all users with all issues.
Uses advanced troubleshooting skills.
Review knowledgebase articles ensuring accuracy of content.
Provide accurate and timely logging of incidents and resolution.
Meet or exceed performance goals.
Escalate problems as appropriate following Service Desk procedures.
Approve escalation requests via chat to ensure FCR metric goals are met.
VIP Call Handling.
Mentoring of new and developing agents.
Provide next level troubleshooting/guidance to team.
Deskside support/Concierge service.
Review knowledgebase articles ensuring accuracy of content.
Provide first-level contact and incident resolution for all users.
Provide accurate and timely logging of incidents and resolution.
Escalate problems as appropriate following Service Desk procedures.

*Beware of scams. S3 never asks for money during its onboarding process

Apply

Vacancy posted 5 days ago

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