Customer Service Representative

Customer Service RepresentativeWe are looking for a motivated Customer Service Representative to join our team. This position is designed for dedicated professionals who are eager to answer inbound calls professionally, convert customer inquiries into scheduled service appointments, and accurately input information into our CRM system. You'll work to respond to pricing and scheduling inquiries while routing urgent calls to dispatchers, supporting both dispatch and field teams to ensure a smooth daily workflow.About Us R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.Key ResponsibilitiesAnswer inbound calls promptly and professionally.Book service appointments by converting inquiries into scheduled jobs.Gather customer data including contact details and service needs.Input accurate information into company software or CRM systems.Respond to inquiries regarding services, pricing, and scheduling availability.Route urgent calls to dispatchers or appropriate team members.Accurately document and update all job information in ServiceTitanSupport dispatch and field teams to ensure smooth workflow and job completionQualificationsStrong organizational and multitasking skillsExcellent communication skills (both with customers and internal teams)High attention to detail and accuracyMaintain clean organized office environmentStrong multitasking skills with the ability to stay focused and positive throughout challenging shiftsProficient with complex software interfacesAdditional Skills (Preferred but Not Required)Experience call taking for a service based companyFamiliarity with Service Titan or similar softwareBasic understanding of HVAC plumbing and electrical systemsExperience dispatchingWhat We OfferClear career path and advancement opportunitiesCompetitive PayCEU and License reimbursementPaid time off and 6 paid holidays80% company paid Medical & Dental insurance for employees50% company paid Medical & Dental insurance for dependentsKayaks and paddleboards available for employee useEmployer Paid Life Insurance with EAPSeasonal Event Tickets401(k) with company matchA team-focused culture that values safety, accountability, and growthJoin the team that builds more than just HVAC systems—we build careers. Apply today and grow with R&R Heating and Air Conditioning.