Sr Mgr-Digital Product Ops

Sr Mgr-Digital Product Ops

New York, NY, United States

Phoenix, AZ, United States

(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our goal is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

At Enterprise Data Products (EDP), we aim to deliver exceptional customer experience every day, empowering the enterprise to use trusted data and insights enabled through a best-in-class suite of products. As Senior Manager, you will support the Platform Governance function for Lumi, our next generation Big Data platform. In this role, you will operate at the intersection of data, technology, risk, and regulatory compliance, helping to scale governance frameworks that enable innovation while maintaining enterprise-grade controls. You will partner with engineering, product, risk, audit, and policy teams to help ensure Lumi remains secure, compliant, and built for scale.

Responsibilities

• Support the execution and evolution of governance frameworks for Lumi, embedding regulatory, policy, and technology standards into platform processes and operations

• Partner across multiple lines of defense (risk, compliance, audit, and legal) to support governance practices for data and AI use cases

• Coordinate and support platform risk assessments, audits, and control evaluations, ensuring transparency, consistency, and audit readiness across platform capabilities

• Help operationalize scalable governance models that balance innovation and control while supporting platform adoption and regulatory alignment

• Partner with product and engineering teams to integrate governance, data controls, and compliance requirements into platform workflows and tooling

• Support initiatives focused on governance automation and modernization, including GenAI-enabled knowledge management and audit acceleration capabilities

• Contribute to enterprise data governance initiatives by helping establish scalable governance patterns across critical data domains and production use cases

• Become a part of a high-performing team, fostering a culture of accountability, critical thinking, and continuous learning

Qualifications

• 6+ years of experience in data platform governance, risk management, and technology controls within a complex, regulated environment

• Strong understanding of data platforms, analytics, and emerging AI/ML use cases, with the ability to translate governance requirements into scalable solutions

• Proven ability to operate across senior stakeholders and multiple lines of defense, driving alignment in ambiguous and high-stakes environments

• Experience managing or supporting cross-functional initiatives with measurable business impact

• Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences

• Demonstrated ability to balance innovation and governance requirements within fast-moving technology environments

Preferred Qualifications:

• Experience with enterprise data platforms or cloud-based data ecosystems

• Familiarity with regulatory frameworks, audit processes, and financial services compliance requirements

• Experience driving automation or modernization of governance practices

Depending on factors such as business unit requirements, the

nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​

Job Info

• Job Identification 26008556

• Job Category Product

• Posting Date 05/29/2026, 08:14 PM

• Apply Before 06/05/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 18850 North 56th Street, Phoenix, AZ, 85054, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + benefits

• Career Area Product

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