Front of House Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high‑energy, high‑volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. WHAT WE'RE SEEKING Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows. THE ROLE The Front of House Manager leads our guest‑facing team in delivering best‑in‑class, rockstar‑level service and hospitality. This role is responsible for coaching team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high‑energy, guest‑facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high‑volume seasons. WHAT YOU WILL DO Lead the Guest Experience Set the daily standard for service and hospitality across the front of house Stay visible on the floor and interact with guests to assess and elevate their experience Always uphold operating procedures and guest safety and satisfaction standards Ensure all guest areas are fully staffed and functioning efficiently Coach and Develop the Team Supervise front of house team members and coach them in the moment Drive team member engagement and create a team culture rooted in care and accountability Support hiring, scheduling, onboarding, and ongoing development Delegate tasks clearly and follow up to ensure completion Manage Operations Execute opening and closing procedures and manage assigned shifts Use business metrics and guest feedback to drive performance improvements Maximize revenue and profit within your area of responsibility Support ordering, inventory management, and facilities needs as assigned Uphold Standards and Culture Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring Maintain compliance with all health, safety, and operational standards Champion a positive, high‑energy work environment that reflects the Topgolf brand CORE COMPETENCIES FOR SUCCESS Customer Focus Gather guest satisfaction input on behalf of the team and take action on findings Hold team members accountable for meeting and exceeding guest expectations Address gaps in the team's ability to meet emerging guest needs Align daily operations and team behaviors to create outstanding guest experiences Builds Effective Teams Communicate clear goals, roles, and expectations to all team members Coach others on how to deliver best‑in‑class hospitality Ensure the team has the right skills and leverages individual strengths Reward team efforts and create a strong sense of team spirit Drives Results Push the team to achieve results and maintain focus during high‑volume periods Foster a sense of urgency for reaching goals and meeting shift objectives #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)