Team Leader

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures. Responsibilities include: Ensuring that Team Members follow food safety procedures and restaurant policies. Ensuring Team Members are extremely accurate with orders. Ensuring that Team Members work at a pace to maintain restaurant's established speed of service guidelines. Ensuring that workstations are clean at all times. Ensuring that cashiers follow cash handling procedures at all times. Executing proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures. Ensuring that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness. Performing any of the tasks above as needed throughout shift. Addressing guest issues that may arise; consults with management regarding complex issues. Maintaining a positive working relationship and treats all employees with respect while providing them with direction and feedback. Communicates employee performance and policy/procedure violations to management for appropriate handling. Strictly adheres to all Company policies and procedures. A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A: Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. Requirements: Minimum 16+ years old Previous customer service experience preferred Previous leadership experience is helpful Hard-working Team-oriented Friendly Honest Great customer skills #J-18808-Ljbffr