Program Support Analyst

Program Support AnalystLocation: Falls Church, VASecurity Clearance: MBI Security ClearanceSchedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependentSalary: Approximately $ 75,000-82,000.00/AnnuallyLevel: ISA I-DAbout KACE:KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government's most complex challenges.At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation's safety, security and performance.We're proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we've built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!Job Summary:The Strategic Support Research & Development Program Support Analyst will provide program support to the Analytics Group for investigative tools and resources used in criminal investigations.Essential Functions and Responsibilities:Serve as a user account administrator for SSRD controlled tools & platforms. Responsible for new account creation, revocation of accounts, addressing access issues (e.g. password resets) and troubleshooting technical issues with vendors.Create and deliver training materials (job aids, walkthroughs, quick start guides, recorded demos) for investigative tools and AI capabilities, tailored to inspectors, analysts, and program managers.Conduct utilization and performance analysis, including tracking adoption metrics, identifying gaps, and producing dashboards or summaries that inform leadership decisions.Conducting periodic compliance reviews to ensure tool usage is in alignment with SOPs.Maintain documentation repositories, ensuring SOPs, training materials, pilot reports, and tool evaluations are current, accessible, and standardized.Perform other duties as assigned in support of SSRD team's tool maintenance, technology research, and capability development efforts.Minimum Qualifications & Skills:Bachelor's degree from an accredited college or university. Significant work experience may be substituted for the education requirement.Demonstrated work experience with similar duties.Ability to communicate orally and in writing sufficient to express thoughts and ideas to internal and external audiences.Ability to plan, coordinate, and monitor projects.Ability to schedule and meet project deliverables, review project progress, and recommend changes in methodology where necessary.Ability to assess vulnerabilities, risks, opportunities, and unintended consequences associated with investigative tools and resources while making recommendations and actions.Ability to utilize various databases to monitor, reconcile, and update to ensure compliance with established policies and guidelines.Ability to establish and maintain effective work relationships with internal and external customers.Experience in gathering, analyzing and evaluating data and research to assist in completing projects and producing reports.Experience using Microsoft Office products (e.g.: Excel, Word, PowerPoint) sufficient to compile data, update statistical reports, and prepare formal and informal work products.Experience working with law enforcement is desired but not required.Clearance:Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.Security Requirements/Background Investigation Requirements:Must be a U.S Citizen.Favorable credit check for all cleared positionsSuccessfully passing a background investigation including drug screening.Residency requirement - 3 consecutive years in the last 5 years.Physical Requirements/Working Conditions:Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.Climbing/Stooping/Kneeling: 10% of the time.Lifting/Pulling/Pushing: 10%Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.Sitting: Sitting for prolonged and extended periods of time.This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.