Medical Front Desk Receptionist - Patient Care Liaison FT

Job Description

Job Description

Description:

Every great clinic has someone who connects it all: patients, providers, coordinators, and billing. As our Patient Care Liaison, that's you. If you thrive in a fast-paced setting and love solving problems with a smile, this is where you belong.

We are looking for a Front Desk Medical Receptionist or what we call a Patient Care Liaison (PCL) to join our team! 

WHAT YOU WILL DO:

In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step. 

Patient Support & Scheduling

· Welcome patients warmly and assist with check-in and check-out. 

· Schedule, confirm, and reschedule appointments to maintain efficient patient flow. 

· Verify insurance, explain financial responsibilities, and process payments. 

· Manage incoming calls and direct them appropriately. 

· Respond to patient inquiries with professionalism and care. 

· Collect vitals and lab specimens as needed. 

· Educate patients on clinic policies and procedures. 

Administrative Duties

· Maintain and update patient records while following HIPAA and organizational guidelines.  

· Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic with positive and concise communication. 

· Keep the reception and patient areas clean, sanitized, and organized. 

· Process Prior Authorizations as needed.  

Additional Responsibilities  

· Ensure all patient information is accurate and up to date.  

· Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, patient care coordinator, provider, and clinic. 

· Responsible for other duties as assigned by leadership. 

· Attendance is an essential function of the job.

WHAT’S IN IT FOR YOU:

Compensation & Financial Rewards

· Competitive Base Hourly Rate

o Ability to make a bonus

· Generous Paid Time Off and 8 Holidays

· Comprehensive medical, dental, and vision insurance

  WHAT YOU MUST HAVE:

• High School Diploma or Equivalent. 
• Customer service experience (any      industry). 

Preferred 

• 6+ months of medical office      experience.  
• Experience with EMR systems, medical      terminology, and health care procedures. 

Personal attributes 

• Dependable, professional, empathetic, and      genuinely wanting to help people in a caring way. 
• Strong multitasking and problem-solving      skills in a fast-paced environment. 
• Adaptable and proactive, with a positive      and team-focused attitude. 
• Excellent communication and interpersonal      skills with the ability to remain composed under pressure.