Amazon Connect Architect
Hallmark Global Solutions Ltd
:Proficiency in at least one modern programming language (e.g., Python, Java )Experience implementing cloud contact center platforms, preferably Amazon Connec tStrong expertise with Infrastructure as Code (e.g., Terraform )Ability to architect and implement AWS applications and networkin gExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git )Ability to rapidly build proof-of-concepts and scale them into enterprise solution sAdvanced knowledge of application and infrastructure architecture principle sKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus )Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatc hExperience building and supporting enterprise solutions on AW SStrong understanding of contact center operations (required )AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails #J-18808-Ljbffr Hallmark Global Solutions Ltd
Vacancy posted 2 days ago
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