Sr. Desktop Design Engineer

Sr. Desktop Design Engineer

Work Location: On Site/Hybrid/Remote

Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).

Projected Assignment Start Date: 11/10/2025

Projected Assignment End Date: 11/08/2026

Note: Normal Business Hours, Monday through Friday (not including a mandatory unpaid meal break after 6 hours of work), 35 work hours per week. If the consultant works more than 35 hours per week, the consultant must request overtime in the Agency's timekeeping system and the project manager must approve those hours worked above the weekly maximum.

Scope Of Services

Tasks:

• Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems ensure they perform to agency specified standards.
• Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365.
• Provide tier three escalation support when needed.
• Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
• Provide documentation, knowledge transfer, and training as assigned.
• Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations.
• Perform special projects and initiatives as assigned.
• Maintain Client Management System - SCCM, for all supported domains - DOITT, CSC, and FJC.
• Manage and troubleshoot multiple physical Microsoft Windows Desktops.
• Provide Windows Desktop administration for physical Windows hosts at various locations.
• Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
• Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts.
• Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual).
• Provide support to resolve complex technical operational problems.
• Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.
• Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.
• Diagnose and document problem resolution, provide Root Cause Analysis, if needed.
• Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components.
• Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle

Mandatory Skills/Experience

Note: Candidates who do not have the mandatory skills will not be considered. All proposed candidates must have at least 8 years of relevant experience, including:

• Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.
• Deep working knowledge and experience with Windows software, hardware, and system administration.
• Experience with vulnerability management and security compliance.
• Working knowledge of policy management via GPO and CSP.
• Excellent troubleshooting skills / ability to investigate problems and perform RCA.
• Experience researching, designing, and implementing Windows Desktop Design standards.

Desirable Skills/Experience:

• Experience with software and patch packaging

• Experience with scripting languages.

• IT automation concepts, monitoring, and software metering.

• Experience creating and deploying MSIX packages.

• Experience creating custom queries, collections, and reports.

• Azure/Cloud experience is a plus.

Special Requirements: N/A