Dispatcher II

Genesis Healthcare System

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.

Dispatcher II

The Dispatcher II position is responsible for taking incoming emergency and non-emergency calls and dispatching to the appropriate vehicles to ensure the proper service and response time. The incumbent is responsible for relaying patient medical information to hospital or facility as appropriate and recording all statistical information of the transport for reporting purposes.

Essential duties include receiving, recording, and dispatching calls; entering statistical information; providing routing instructions; communicating with Police, Fire, Hospital, and Nursing Home personnel; reporting to work on time; maintaining dispatch logs; ensuring timely dispatch of calls; monitoring unit routes; and maintaining a clean and safe work area.

Qualifications

Requires a high school diploma or equivalent. Minimum of 1 year experience as a dispatcher and one year in a customer service role. Valid driver's license and clean driving record. Emergency Medical Dispatcher (EMD) Certification or obtain within 6 months. Basic EMT (EMT-B) Certification or related experience. Ability to prioritize situations, handle multiple tasks, and work under stressful situations. Ability to work independently with minimal supervision. Must read, comprehend, and follow written and verbal instructions. Good interpersonal and communication skills. Ability to assess situation needs and problem solve.

Patient Centered Care & Behavioral Expectations

Living the Genesis Mission, Vision and Values: Performs work in a manner that is quality focused. Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. Results oriented and focused on achievement of objectives. Acknowledges and responds to the diversity of people and the situation. Encourages peers (others) to be owners of change. Always makes the effort to anticipate and exceed customer needs and expectations. Possesses the ability to engage others with patience and understanding. Acts in a manner that creates positive first and lasting impressions. Demonstrates the ability to own issues until they are resolved.

Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers): Introduces self and roleconnects with everyone. Communicates effectively and asks for feedback. Asks for and anticipates needs and concerns of others. Maintains a positive work environment for staff and a healing environment for patients. Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. Responds to requests in an appropriate and timely manner. Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

Promotes Patient and Employee Safety: Demonstrates safe Patient Handling. Demonstrates safe Materials Handling. Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment. Demonstrates Slips/Trips and Falls Awareness. Actively contributes to maintaining a safe, clean and quiet environment.

Working Conditions/Physical Requirements

Ability to sit, stand, push, pull, bend and walk for extended periods of time. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.