Call Center Specialist I

Overview Call Center Specialist I at Canandaigua National Bank & Trust Co Location: Pittsford NY Hours: Full Time What does a Call Center Specialist do at Canandaigua National Bank? The Call Center Specialist is responsible for providing superior banking assistance to current and prospective customers via the telephone and chat. The role involves identifying caller needs and delivering a superior customer experience for all banking needs. The position supports convenient, enjoyable, and efficient service across banking and financial services. This role has the possibility of working hybrid. Responsibilities Provide superior banking assistance to customers via telephone and chat. Identify caller needs and deliver a high level of customer service. Support customers with a range of banking and financial services. Log and manage customer activity and communication in appropriate systems. Contribute to team success by handling incoming calls and supporting product lines, internal operations, and customer service functions. Participate in the referral program and meet quarterly goals based on customer needs. Gain knowledge of applicable laws and practices such as the Bank Secrecy Act, anti-fraud, and anti-money laundering policies. Qualifications High school diploma or equivalent with an emphasis in business; bank customer service representative training. Minimum of one (1) year of experience in a customer service focused role. Minimum of one (1) year of banking experience. Excellent communication and interpersonal skills. Ability to work in a fast-paced team environment and prioritize conflicting tasks. Ability to maintain confidentiality in a time-sensitive environment. Moderate ability to analyze and categorize data. First Year Expectations Contribute to team success by answering incoming calls from CNB customers. Complete training related to product lines, internal operations, and customer service functions. Become proficient in systems such as core banking, debit card administration, loan payment administration, and bill pay services. Participate in the referral program and meet quarterly goals based on customer need. Accurately log and manage customer activity and communication in the appropriate systems. Compensation range: $23.50/hr. The actual salary offered within the range depends on factors including experience, qualifications, skills, level offered, and performance expectations. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. We strive to work wholeheartedly, feel empowered, act with courage, be authentic, and serve with a noble spirit. We aim to fortify healthy lives by doing what’s right for customers and the community. Our culture nurtures passionate employees and offers rewards including: Medical, dental, vision, FSA, and HSA options for part-time and full-time employees. Medical coverage is also offered for domestic partners. Paid holidays, vacation, and sick time. Retirement benefits including a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). Training & development opportunities. Tuition assistance. Community-focused volunteer opportunities. Award-winning wellness program supporting work/life balance. Banking perks and discount programs. Our goal is to ensure that our bank, employees, and community thrive now and in the future. We are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. We welcome diverse contributions in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent community bank. If you want to be part of something special, join us today! Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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