Customer Service Specialist

Description:

At Infinity we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet boldwe create Life-Changing Experiences for both our employees and our customers.

Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work , Infinity is where great people come together to do meaningful workand have fun doing it.

From casual dress and vibrant break spaces to team events and community impact initiatives, weve built a culture thats collaborative, inclusive, and dedicated to growth. At Infinity, we dont just offer jobswe create opportunities to grow, thrive, and perform at your best.

Job Summary:

Were looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team . If youre a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impactevery single day. As an AE, youll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You'll Love Working Here!

• Competitive pay and early pay opportunities with Pay Active!
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What Youll Do:

• Be a compassionate communicator listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help dispatch service providers quickly and accurately.
• Problem-solve under pressure think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease handle diverse call types, shifting priorities, and multiple technology platforms.

Requirements:

What Were Looking For:

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education and Experience:

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

If youre looking for a career where every call matters, every customer counts, and you can be the difference in someones toughest momentjoin Infinitys award-winning team today.

Apply now and start making an impact from day one.

Compensation details: 14-14 Hourly Wage

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