PATIENT REGISTRATION ASSOCIATE
$18 - $27.29 per hourSinai
Patient Registration Associate
Baltimore, MD
Sinai Hospital
Fmf-Outpatient Regis
Full-time W/Weekend Commitment - Hours Vary - 3:00pm-11:30pm
Clerical Admin
$18.00-$27.29 Experience Based
Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
Position: Patient Access Associate
Department: Patient Access Location: Grace Medical Center Schedule: Friday 8 hours -11p-730a| Saturday 12 hours -7p-730a | Sunday 12 hours -7p-730a | Monday 8 hours -11p-730a
Position Summary
The Patient Access Associate plays a vital role in creating a positive first impression for patients and families entering Grace Medical Center. This position is responsible for patient registration, insurance verification, payment collection, and delivering exceptional customer service throughout the patient experience. The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced healthcare environment while maintaining professionalism and accuracy.
Key Responsibilities
- Serve as a liaison between the hospital and patients, ensuring patient needs are met with compassion, professionalism, and efficiency.
- Perform accurate patient registration, demographic verification, and insurance validation.
- Collect co-pays, deductibles, and other patient payments in accordance with hospital policies.
- Provide exceptional customer service to patients, visitors, physicians, and staff.
- Greet every customer warmly with eye contact, a smile, and a professional introduction including your name and title.
- Assist patients and families with questions related to appointments, admissions, and hospital procedures.
- Maintain confidentiality and comply with HIPAA regulations and organizational policies.
- Collaborate effectively with clinical departments, care teams, and leadership to support patient flow and operational efficiency.
- Demonstrate professionalism, tact, and a positive attitude in all interactions.
Department Overview
The Patient Access Department at Grace Medical Center is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The department also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.
Qualifications
Education
- High School Diploma or GED preferred
Experience
- 13 years of relevant customer service, registration, healthcare, or administrative experience preferred
Skills & Abilities
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and data entry skills
- Ability to remain calm and professional in stressful situations
- Strong attention to detail and organizational skills
Why Join LifeBridge Health?
At LifeBridge Health Careers, you'll become part of a mission-driven organization focused on caring for our community and supporting our team members. We offer a collaborative environment where employees are empowered to grow professionally while making a meaningful difference every day.
Additional Information
What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
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