Case Manager (Supports Planner)

Job Category: Supports Planning Services (SPS) Requisition Number: CASEM005018 Posted: May 29, 2026 Full-Time Locations Gaithersburg, MD, USA Description Looking for a job working in your community and advocating for those underserved individuals? See Below!! Service Coordination, Inc. is looking for Supports Planners with a passion to serve and work within your community – people who LOVE what they do and who are ready to finally be taken care of to the same degree that they care for others! Why should you want to work with us? We offer competitive pay, with a base salary range of $64,395 - $79,861 , determined based on education, relevant case management experience and relevant certifications. We reimburse for all travel and offer a quarterly bonus potential. Generous Team Member Referral Program. Excellent benefits, including a tuition reimbursement program, medical, dental and vision plans, 100% employer-paid short‑term and long‑term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave and sick leave accrual and holiday pay. Extensive paid training and employer‑provided laptop and cell phone. Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews. Position Summary Provide Case Management services and support to people who have a disability and/or medical need which require assistance with Activities of Daily Living (including bathing, dressing, toileting, eating, and mobility). Primary objectives include establishing positive working relationships through a solution‑based approach with each person supported, their support system and additional external stakeholders; routinely exploring options, areas of interest and preferences and growth opportunities; establishing and monitoring Person‑Centered Plans of Service (POS) that identify outcomes; securing ongoing support services; and meeting state‑mandated requirements. Essential Duties Advocate on behalf of the people served, provide resource information, and educate them to become more self‑determined. Provide education to people served and their support system. Provide education on how to coordinate and advocate for services. Encourage people served to empower themselves and achieve optimal levels of independence. Educate people served on the principles of self‑determination. Collect information and documentation related to eligibility for Supports Planning services. Meet with the people served and/or their authorized representative to obtain information. Obtain relevant information and supporting documentation. Plan for and update Person‑Centered Plans of Service (POS). Plan for, facilitate, develop, and continually update Person‑Centered Plans of Service and PERSON‑CENTERED POS tools. Engage in person‑centered planning process with people served. Develop and write the POS in collaboration with people served. Conduct POS preparations with people served. Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in the person’s POS, and share resources with other team members. Provide information, make referrals, and assist people served. Assist people served with transitioning. Complete required paperwork and follow up for waivers. Identify services and collaborate with providers for people served in institutional facilities to transition successfully into the community. Monitor Person‑Centered Plans of Service (POS) and conduct follow‑up activities. Conduct on‑site visits to support and observe those served. Conduct timely visits and contacts as defined in regulations. Obtain information regarding progress toward goals. Identify new medical and health services, and other personal needs. Complete the Reportable Events (RE) as defined in regulations. Apply or re‑apply for necessary programs or services. Communicate with providers regarding resolution of concerns. Assist with provision of documentation to apply for medical assistance. Adhere to SCI and policies and procedures. Meet performance utilization benchmark to ensure compliance with SCI standards. Maintain individuals’ HIPAA records in secure locations. Utilize tracking and time management tools. Required Competencies Problem Solving: Using a solution‑based approach, identify options and workable solutions. Decision Making: Identify a range of alternatives and evaluate potential courses of action. Job Knowledge: Possessing the basic knowledge necessary to perform the job or function. Achievement: Striving to accomplish high goals or standards. Initiative: Taking action without being told to do so. Trustworthiness: Securing the confidence of others through consistent words and actions. Respect for Others: Working to understand and empathize with the position of others. Interpersonal Communication: Interacting effectively with others to convey thoughts and ideas. Building Relationships: Establishing and maintaining positive rapport with others. Service Orientation: Responding to others in a timely manner to satisfy their needs. Teamwork: Working cooperatively with others to accomplish goals or objectives. Dependability: Reliably following through on commitments made to others. Flexibility: Willingness to take alternative actions given appropriate justification. Detail Orientation: Attending to all steps and follow‑ups necessary to accomplish a task. Professionalism: Conducting oneself with high standards and integrity. Planning: Looking forward in addressing tasks to anticipate steps and contingencies. Stress Tolerance: Maintaining stable performance under the pressures of work or life. Work Attitude: Approaching work with a positive “can do” mindset. Minimum Qualifications Education required: Bachelor's degree or Master's degree in a human service field: Human Services Administration Psychology Sociology Social Work Nursing Counseling Experience: Experience in working with people with disabilities preferred. Experience with person‑centered planning preferred. Physical Demands Generally presents a standard office environment. Must be able to remain in a stationary >95% of the time. Continually operate a computer, keyboard and mouse, and other office productivity machinery. May occasionally be required to move about in an office setting or move office equipment weighing between 10–25 pounds. Vision abilities required include close vision. Ability to operate a motor vehicle. Must be able to communicate accurately with others. Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time. SCI is an equal‑opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI also offers reasonable accommodations during the application or interview process. To request a reasonable accommodation, contact Kathryn Eckert (View email address on click.appcast.io or View phone number on click.appcast.io). As part of safety and compliance, all positions require the completion and passing of a 9‑Panel Drug Screening within 48 hours after accepting an offer of employment. SCI does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr