Project Manager I - Consumer Experience (Remote)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. **Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.** The Project Manager I role in our Consumer Experience team involves overseeing the successful execution of multiple client projects with limited complexity. This individual utilizes their expertise in project management, effective communication, and benefits knowledge to ensure deliverables align with client objectives, timelines, and budgets. They act as a liaison between cross-functional teams, coordinate resources, and mitigate project risks. Building and maintaining client relationships, while fostering a collaborative team environment, is essential to success in this role.

The Gig: Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience. Collaborating with cross-functional team, complete discovery with clients and stakeholders and define a scope of work based on their goals and objectives. Collaborate with content writers and creative designers to coordinate and deliver client-branded materials, including postcards, emails, newsletters, benefit guides, web-based experiences, and more. Manage activities, progress, budgets and deadlines across multiple projects, project teams and aligned resources while adhering to project management best practices and SOPs. Schedule and facilitate project meetings. Prepare status reports and communicate updates to project stakeholders Create and maintain artifacts critical to projects such as project plans in AdaptiveWork, project scorecards project briefs, matrices, client OneNote, and vendor invoice reporting as needed. Identify and address straightforward project issues with guidance from leaders as needed. Escalate unresolved risks to leadership and assist in developing mitigation plans. Hold clients accountable for their responsibilities and clearly communicate the potential impacts of delays. Create and maintain positive relationships with client partners and stakeholders to ensure retention and growth of supported products Use project management software to plan and manage timelines for projects of limited complexity, ensuring deliverables are completed on time, within scope, and within budget. Knowledge of Benefitsolver and project management skillset sufficient to support a client with low-level complexity and scope of work. Understand best practices as outlined by the broader Consumer Experience team, be consultative with clients and influence their adoption of best practices. Contribute toward the development of processes, SOPs, and best practices for project delivery. Identify opportunities to improve or enhance product functionality to improve team processes and consumer experiences. Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date. Comply with all policies and standards May perform other duties as assigned What You Need to Make the Cut: Bachelor's degree in a relevant field such as business, project management, engineering, or technology Experience in the benefits industry or similar is a plus. Proficient in Microsoft Office products, including OneNote, Excel, Word, and PowerPoint At least 1-5 years’ professional experience in project management or other related field Preferred experience: PMI-ACP, PMP, Client Onboarding or consulting Proficiency with ServiceNow is a plus. Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results. Strong organizational and time management skills with the ability to recognize project risks and competing priorities Strong collaboration skills, with the ability to work effectively across diverse teams, including technical staff, salespeople, and executives, to achieve project goals. Excellent verbal and written communication skills, paired with exceptional interpersonal abilities. Demonstrates a sense of urgency and accountability when addressing stakeholder concerns and facilitates meetings effectively using agendas and time management. The pay range for this position is 48K to 81K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). This role is eligible to participate in the annual bonus incentive plan. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote