Intake Coordinator (Hybrid)

Behavioral Health Network (BHN), the largest provider of behavioral health services in Western Massachusetts, is seeking a skilled and compassionate Central Intake Coordinator to join our Corporate Central Intake Division . Recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts and certified as a Great Place to Work , BHN continues to expand access to high-quality, person-centered behavioral health care across the region.


What You'll Do:


As a Central Intake Coordinator , you will be the first point of contact for individuals seeking behavioral health services. You'll provide compassionate, professional support to individuals, families, and referral sources while helping connect them to the most appropriate BHN program or resource.


What We Offer:

• Mission-Driven Work - Help individuals access critical behavioral health services at a pivotal moment in their lives.
• Comprehensive Benefits - Competitive pay, generous PTO, 403(b) retirement plan, tuition reimbursement, and health coverage.
• Professional Growth - Ongoing training and development in care coordination and behavioral health systems.
• Collaborative Culture - Work alongside dedicated colleagues committed to high-quality care and inclusion.
• Innovative Environment - Utilize advanced systems and workflows to enhance access to care.
• Hybrid work schedule

Key Responsibilities:

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff to ensure timely follow-up and seamless transitions.
• Support triage, provide information and referrals, and identify when a case requires escalation.
• Maintain accurate electronic records and documentation in BHN's systems.
• Assist callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

What You'll Need:

• High School Diploma or GED (required); Associate's or Bachelor's Degree in a related field (preferred).
• Minimum of 2 years of relevant experience in healthcare, behavioral health, or a call center/intake setting.
• Knowledge of mental health and substance use disorder treatment services.
• Experience with insurance verification and Electronic Health Record (EHR) systems (preferred).
• Strong verbal and written communication skills with a customer-service mindset.
• Proficiency in computer systems, databases, and Microsoft Office applications.
• Ability to manage high-volume calls, multitask, and problem-solve effectively.
• Demonstrated cultural competence and comfort working with diverse populations.
• Candidates must be able to speak Spanish language.

We Hire for HEART!


Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another.


How to Apply:


If you're ready to make an impact by helping individuals access the care they need, we want to hear from you! Click "Apply for Job".


Apply today at


Position Details

• Schedule: Hybrid work schedule with availability for nights and weekends
  • 2nd Shift: 12:00 PM - 8:00 PM
  • 3rd Shift: 12:00 AM - 8:00 AM
  • Pay Rate: $21.00/hour Bilingual Pay Rate: $21.50/hour

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