Assistant Director of Security
$85k - $95kThe Hongkong and Shanghai Hotels, Limited
Lead a highly professional team, protect our guests, colleagues, and property, and ensure a safe, secure, and welcoming experience at every touchpoint. This is an opportunity to combine strong leadership, sound judgment, and a passion for luxury service in one of the industry's most distinguished settings.
• Join an award-winning luxury hotel group with a reputation for exceptional service and hospitality.
• Grow your career in a diverse, dynamic multi-outlet property with opportunities to learn and develop.
• Enjoy an exceptional benefits package designed to support you both at work and beyond.
- Assist the Director of Security and Operational Risk in leading daily security operations, ensuring a safe, secure, and welcoming environment for guests, colleagues, and visitors while protecting hotel assets.
- Oversee security policies, procedures, and programs, including master key controls, emergency preparedness, fire drills, safety initiatives, patrols, access control, and hotel lock and in-room safe systems.
- Lead incident response and investigations, addressing guest and colleague incidents, theft, accidents, medical emergencies, fire, disorderly conduct, bomb threats, civil disturbances, natural disasters, and other emergency situations.
- Support the leadership and development of the Security team, including scheduling, payroll, performance evaluations, training, daily documentation, coaching, and ensuring officers maintain the highest standards of professionalism and service.
- Foster a positive, collaborative security culture throughout the hotel by promoting teamwork, maintaining strong communication with hotel leadership and departments, and modeling exceptional judgment, discretion, and guest service.
- 5+ years of security experience, with progressive leadership responsibility in a luxury hotel, hospitality, or similarly complex environment.
- Demonstrated leadership experience overseeing security teams, including scheduling, training, performance management, and daily operations.
- Strong knowledge of hotel security, safety, emergency preparedness, and incident response, with the ability to remain calm and exercise sound judgment in high-pressure situations.
- Current CPR and First Aid certification, with the ability to respond effectively to medical and emergency situations.
- Exceptional communication, interpersonal, and organizational skill s , with a professional, discreet, service-oriented approach and the ability to work effectively with guests, colleagues, and hotel leadership.
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