IT Technician

Job Description Position Type Contract to Permanent Department I.T. Support & Operations Location Dallas / Plano, TX (Hybrid) Reports To Lead Technician Compensation Hourly – Commensurate with Experience Start Date Rolling / Immediate Availability About Trusted Cyber Trusted Cyber is a Dallas-based Managed I.T. Services provider with 60+ years of combined experience delivering customized, secure technology environments for professional services firms. We are a technology company built around a simple belief: I.T. should just work — and when it doesn't, someone who actually cares should fix it fast. We're growing and looking for motivated technicians — whether you're a student looking for hands‑on experience or a contractor wanting consistent, meaningful work — to join our support team and grow with us. Role Overview As a Tier 1 I.T. Technician, you will be the first point of contact for client support requests. You'll troubleshoot hardware and software issues, manage tickets, assist with onboarding/offboarding, and support our team in delivering a consistently excellent experience to our clients. This is a hands‑on role with real responsibility from day one — not a coffee-fetching internship. Key Responsibilities Helpdesk & End-User Support Respond to and resolve Tier 1 support tickets via phone, email, and ticketing system Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, and line-of-business application issues Assist with printer, peripheral, and basic network connectivity issues Escalate unresolved issues to Tier 2/3 technicians with clear documentation Onboarding & Offboarding Set up new user accounts in Microsoft 365, Entra ID (Azure AD) Configure email, MFA, and security policies for new users Deactivate and offboard departing users — revoke access, archive data, document actions Device & Endpoint Management Image, configure, and deploy workstations and laptops Install and configure endpoint protection and verify agent health Apply Windows updates and patches via RMM Perform basic hardware diagnostics using S.M.A.R.T. tools and vendor utilities Documentation & Ticketing Log all support activities accurately and promptly in the ticketing system Maintain and update client environment documentation Follow defined SOPs and contribute improvements when identified Qualifications Required Pursuing or holding a degree/certification in I.T., Computer Science, or related field (CompTIA A+, Network+, or equivalent a plus) Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Strong written and verbal communication skills — you'll be talking to real clients Ability to manage multiple tasks and prioritize under pressure Reliable, punctual, and self-motivated — we trust our team to execute Preferred Hands‑on experience with RMM tools Familiarity with Active Directory / Microsoft Admin Center / Microsoft Entra ID user management Exposure to cloud file systems (Egnyte, SharePoint, Box & others) Experience in an MSP or help desk environment Basic understanding of networking (DNS, DHCP, TCP/IP, VPN) What You'll Get Real‑world MSP experience supporting professional services clients in a fast‑paced environment Mentorship from senior technicians and direct access to leadership Exposure to enterprise tools: Microsoft 365, DNS Management and more Flexible scheduling — built for students and contractors A team that takes ownership, works hard, and has each other's backs Pathway to full‑time employment for high-performing interns and contractors #J-18808-Ljbffr