Senior Support Lead

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. Key Responsibilities Act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution. Create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects. Collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs. Provide technical assistance to the team members in resolving customer issues. Drive continuous improvement initiatives for support processes, workflows and identify opportunities for innovation, automation, and efficiency enhancements. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited