Call Center Operations Manager

North Riverside 492 7379 W. 25th Street North Riverside, IL 604561409, USA Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding. We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life‑saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world’s largest plasma products manufacturers, Octapharma AG, a Switzerland‑based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide. Center Operations Manager I This Is What You’ll Do : Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable. Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs. Nurtures robust and positive culture within the donor center, exemplifying core values. Assists in employee relations investigations. Exercises the role of a Designated Trainer with a focus on conducting thorough on‑the‑job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners’ progress, and to adapt your teaching methods to meet their learning needs. Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well‑maintained and in good working order. Identify opportunities for process optimization and contribute to the development of best practices. Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones. Facilitates optimal productivity in production areas by providing necessary assistance as required. Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements. Assists with schedule and payroll records to optimize the efficient allocation of employee hours. Performs other related duties as assigned. This Is Who You Are: A natural leader who displays strong character and integrity People person extending to a diverse group of individuals and demographics Outgoing, personable, energetic, and enthusiastic Excited to teach, learn, and advance with a growing organization Self‑motivated and willing to assume the initiative Profession appearance and demeanor Excellent written, verbal, and interpersonal communication skills. Demonstrated proficiency with Microsoft Office. This Is What It Takes: Trained in all production areas. High School Diploma, or equivalent (GED) with 12 months applicable experience Up to 1 year of operations and/or process management/supervisory experience preferred. Up to 1 year of people management preferred including recruiting, training, etc. Ability to function effectively in a fast‑paced environment with frequent interruptions required. Experience working in a highly regulated industry preferred. Effective communication and organizational skills required. Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours. Do Satisfying Work. Earn Real Rewards and Benefits. We’re widely known and respected for our benefits and for leadership that is supportive and hands‑on. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Tuition Reimbursement Employee assistance program (EAP) Wellness program Paid time off Company‑paid holidays Personal time More About Octapharma Plasma, Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: INNER SATISFACTION. OUTSTANDING IMPACT. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr