Account Manager- SLED

Job Description

Job Description

Position SummaryFor 80 years, CEC has built its success on strong relationships, trusted expertise, and a commitment to doing right by our customers and each other. Our Account Managers carry that legacy forward by owning and growing a portfolio of enterprise accounts, delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships built on trust-with customers and teammates alike.This role requires strategic thinking, disciplined follow-through, and strong cross-functional collaboration to expand our full suite of solutions, including projects and managed services.Key ResponsibilitiesAccount Ownership & GrowthOwn a portfolio of enterprise focus accounts with clear accountability for revenue growth and account healthIdentify and close opportunities across CEC's full solution set-projects and managed servicesExpand relationships to drive a balanced revenue mix across all service linesConsultative Sales ApproachUnderstand each customer's business, priorities, and challengesAlign CEC solutions to real business needs and deliver measurable valueEarn trusted-advisor status through insight, preparation, and follow-throughLead with Confidence and InitiativeProactively engage new stakeholders and pursue growth opportunities within accountsTackle competitive situations with confidence and persistenceMaintain momentum and follow through on every commitmentBuild Lasting RelationshipsDevelop strong, multi-level relationships within customer organizationsConduct regular Customer Business Reviews (CBRs) to review performance, reinforce value, and align on future plansChampion the Customer Net Promoter Score (cNPS) program -supporting survey participation, owning the results, addressing detractor feedback, and driving continuous improvement in customer satisfactionFoster productive internal relationships to ensure successful customer outcomesAccount Planning & ExecutionBuild and maintain clear, actionable account plans for each focus accountReview strategies regularly with sales leadership and adjust as neededMaintain a healthy pipeline aligned to account goalsSales Process & CRM DisciplineUse Salesforce as the system of record for all account and opportunity activityKeep data accurate, current, and complete to support forecasting and visibilityFollow established sales processes for consistency and accountabilityCollaboration Across CECPartner with pre-sales, delivery, and leadership teams to develop solutions and close businessAlign customer expectations with delivery outcomesCommunicate openly and consistently across all internal stakeholdersQualificationsRequired5+ years managing and growing large, complex B2B or enterprise accountsProven consultative selling skills with a track record of building long-term client relationshipsConfidence engaging stakeholders at all levels, including executive leadershipStrong organizational skills and sales process disciplineExperience with Salesforce or similar CRM platformsPreferredExperience selling technology solutions, AV, physical security, or managed servicesBackground working in a values-driven, relationship-focused organizationHow Success Is MeasuredRevenue growth within assigned accountsSolution expansion across projects and managed servicesPipeline strength and forecast accuracyCustomer retention, relationship depth, and cNPS scoresConsistent, accurate use of Salesforce What Success Looks Like at CECYou own your accounts and follow through on every commitmentYou build trust-with customers and teammates-through consistency and integrityYou approach your work with confidence, curiosity, and a willingness to lean inYou champion the voice of the customer and act on their feedbackYou bring a clear plan, stay organized, and keep a strong pipelineYou think long-term-about customers, teammates, and the businessYou contribute to a team culture where people support each other and win togetherPHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS: Ability to define problems collects data, establish facts and draw valid conclusions. The duties of this job require the employee to effectively talk and hear English language communications. The employee is required to stand, walk, climb, sit and use hands and fingers. Some light lifting of objects is required. Reaching, grasping and carrying activities also required. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and trouble shooting activities. This job is primarily located in a private office. The noise level in the work environment is usually moderate. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. "Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities. CEC is an Equal Opportunity Employer