Director of Conference Services

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning "mountain reaching heaven" - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base annual salary range for this position is $100k - $110k.


We are seeking a Director of Event Services who is passionate about creating meaningful, and inspired group experiences in an unparalleled luxury island setting. The Director of Event Services will oversee our Event Management team and bring to life events that reflect Auberge core values - Excellence, Nurturing, Respect, Individuality, Curious, and Heartfelt. From strategic planning to flawless event execution, this role blends thoughtful leadership with hands-on hospitality. Serve as the primary connection between our Group clients and our internal teams, guiding events from vision through execution, with excellence. Reporting directly to the Director of Catering & Events.

• Leads and sets the standards for Group customer engagement; responsible for management of Group turnovers from the Group Sales Team.
• Responsible for Event Management Team cohesion, communication and morale.
• Demonstrate clear and composed problem-solving skills, using sound judgment even under pressure.
• Strong leadership, excellent communication, organization and negotiation abilities.
• Perform all job functions with strong attention to detail, efficiency, and accuracy. Prioritize, organize, and follow up effectively.
• Consistently demonstrates ability to manage multiple tasks and priorities simultaneously.
• Partner with clients to plan, develop and execute programming, activities and experience that align with Auberge's Core Values and our Hawaiian culture.
• Responsible for Event Management upsell initiatives and the accurate forecasting of event revenue.
• Partner with Director of Catering & Events to analyze trends, customer behavior and competitive activity to identify opportunities for improvement and revenue growth.
• Assist the Director of Catering & Events to manage fiscal resources of the department to ensure profitability.
• Proven track record of managing large-scale complex events and property "buyouts".

Qualifications

Education:

• Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions. College degree preferred.

Experience:

• 3-5 years of experience as a Director of Events Services in a full-service resort or hotel, with experience handling incentives, weddings, and the social market.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.