Warranty Booker

Job Description

Job Description

Fields Mercedes Benz of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment!  Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.   

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Starting pay is $20- willing to train the right candidate. JLR knowledge a plus, CDK knowledge a plus

Join our team as a Warranty Booker. You will be responsible for reviewing repair orders, coding warranty claims, and submitting them to the OEM.

Responsibilities

• Code claims using OEM warranty policies
• Review repair instructions, diagnostics, and technician notes
• Verify punch times and labor operations
• Use overlap tools when needed
• Submit claims through the OEM system with all required documentation

Ideal Candidate

• Organized, accurate, and comfortable working with detailed paperwork

Qualifications

• Good communication skills including active listening
• Service-oriented
• Computer literate, and able to learn new software

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, regularly required to stand, walk, lift and talk or hear; frequently is required to reach with hands and arms; occasionally required to sit.  Prolonged periods sitting at a desk and working on a computer can stand when needed.