Automotive Service Advisor

We are seeking a proven Service Advisor ready to excel in a fast-paced, high-volume dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.What You’ll Do:Own the customer experience from check-in to vehicle deliveryServe as the key link between customers and techniciansPresent recommended services clearly and confidently to drive repair ordersPrioritize work effectively to maximize shop efficiency and customer satisfactionDeliver prompt, professional responses to all customer inquiriesBuild long-term customer relationships that drive loyalty and repeat businessEnsure every guest leaves with a first-class dealership experienceQualifications:2+ years automotive service advisor experienceProven CSI performance and strong customer retention skillsExcellent communication and relationship-building abilitiesStrong problem solver who thrives in a fast-paced environmentComputer proficient (Reynolds & Reynolds experience a plus)Professional appearance and positive, high-energy attitudeValid driver’s license with clean recordMust pass background and drug screeningWhat We Offer:Aggressive pay plan with strong earning potentialComprehensive benefits package + paid time offClosed Sundays – work/life balanceStrong lead flow and marketing supportReputable, high-volume dealership group #J-18808-Ljbffr Crossroads Ford Of Fuquay Varina Inc