Care Coordinator - Mental Health

Work with Willow has partnered with a mental health private practice client that is looking to fill a Care Coordinator role. Position Type Full‑Time, Remote role but prefer candidates near the Tampa area. Responsibilities Client Interaction : Respond to inquiries via phone, email, and in-person with warmth and professionalism, addressing client questions and booking appointments. Scheduling : Manage appointment calendars, schedule clients with clinicians, and ensure accurate and timely bookings. Coordination : Communicate with clinicians to confirm schedules, relay client updates, and support smooth daily operations. Administrative Support : Perform tasks such as data entry, filing, maintaining client records, and assisting with billing or other office duties as needed. Customer Service : Create a positive experience for clients, ensuring they feel welcomed and supported from their first interaction with our practice. Qualifications Experience: Previous experience in a receptionist, administrative, or customer service role preferred (experience in healthcare or mental health settings is a plus but not required). Skills: Strong communication and interpersonal skills, excellent organizational abilities, and proficiency with scheduling software or office tools (e.g., Google Calendar, Microsoft Office). Attributes: Friendly, empathetic, detail‑oriented, and able to multitask in a fast‑paced environment. Experience working for a mental health practice strongly preferred. Compensation $24-$27 per hour Health Insurance benefits are NOT offered with this role. #J-18808-Ljbffr