Senior Account Manager

Senior Account ManagerWelcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.Are you passionate about building and nurturing customer relationships? As an Outside Account Manager at Ryerson, you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace. This dynamic position offers the opportunity to leverage your skills in relationship management and business development, ensuring that our clients receive unparalleled service and support.This position is supporting a Milwaukee territory that expands north to Menomonee Falls, west to Oconomowoc, and south to Mikwongo. Ideal candidate will reside within the territory.Roles and ResponsibilitiesQuickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representativesWorks closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectivesUnderstands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisionsIncreases revenue from assigned customers by selling value-added services and programs; grows new business by increasing sales through profitable transactional growthManages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiativesDevelop and implements appropriate sales and commercial programs while promoting our E-Commerce capabilitiesConsistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson's ability to assist customers in adapting to changeAll other duties as assigned or duties, responsibilities, and activities may change at any time with or without noticeRequirementsBachelor's degree preferred (preferably in marketing, business, or a related field of study) or related experienceMinimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales backgroundProficiency with MS Office a must, SAP and Salesforce.com experience are highly desiredStrong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environmentEffective problem-solving/conflict-resolution skills and the ability to maintain confidentialityHighly motivated with a demonstrated ability to build strong relationships quicklyAn aggressive, competitive, and self-motivated attitude is essentialWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.